Skip to content
SPECIFICTION
Get listed

Customers.ai

customers.ai

Free trial WebiOSAndroidAPI
Visit customers.ai
Spec score 7.9 #16 of 31 in Conversational Marketing Software

What it is

Customers.ai is an AI retention platform for ecommerce brands using Klaviyo. X-Ray connects more Shopify visitor sessions with customer profiles in Klaviyo, while Alfred predicts purchase-ready contacts and automates suppression, reactivation, and audience segmentation. Its email deliverability tools include Inboxer, inbox placement testing, contact validation, and email warming. Super CAPI for Meta Ads supports conversion-event tracking, first-party signal sending, and bypassing ad blockers and iOS restrictions. Listed integrations cover Shopify, Klaviyo, Meta Ads, Google Ads, HighLevel, Sendgrid, Direct Mail, Salesforce, Semrush, and Sendlane. The service supports Android, iOS, web, and API access. Setup is described as taking 10 minutes with no code or credit card. A seven-day trial costs nothing and allows up to 500 visitor resolutions with listed features. Custom pricing depends on total Klaviyo profiles, including suppressed and unsubscribed profiles, plus selected products and sync options. Paid plans include one-to-one onboarding and setup support.

Spec sheet

What it does
CustomersAI describes itself as an AI retention platform for ecommerce brands that use Klaviyo.Read 4 Oct 2026 · customers.ai
Audience
The company describes its main audience as Shopify brands using Klaviyo and refers to DTC brands and their marketing agency partners.Read 4 Oct 2026 · customers.ai
Integrations
The pricing page lists Shopify, Klaviyo, Meta Ads, Google Ads, HighLevel, Sendgrid, Direct Mail, Salesforce, Semrush, and Sendlane integrations.Read 4 Oct 2026 · customers.ai
Support
All paid plans include one-to-one onboarding and setup support, and the company says it supports customer migrations.Read 4 Oct 2026 · customers.ai
Headquarters
Boston, Massachusetts, United StatesRead 28 Sep 2026 · customers.ai
AI audience agent
Alfred predicts purchase-ready contacts and automates profile suppression, reactivation, and audience segmentation in Klaviyo.Read 4 Oct 2026 · customers.ai
Deliverability
Its email deliverability suite includes Inboxer, inbox placement testing, contact validation, and email warming.Read 4 Oct 2026 · customers.ai
Pricing basis
Pricing is calculated using total Klaviyo profiles, including suppressed and unsubscribed profiles, rather than only active subscribers.Read 4 Oct 2026 · customers.ai
Privacy compliance
The company's compliance page says X-Ray complies with CAN-SPAM and GDPR, with GDPR compliance achieved by excluding email addresses owned by EU residents.Read 4 Oct 2026 · customers.ai
Server-side tracking
The pricing page describes Super CAPI for Meta Ads as supporting conversion event tracking, ad blocker and iOS restriction bypass, and first-party signal sending.Read 4 Oct 2026 · customers.ai
Setup
The homepage says setup takes 10 minutes and requires no code or credit card.Read 4 Oct 2026 · customers.ai
Trial limit
The 7-day trial allows up to 500 visitor resolutions and includes access to the listed platform features.Read 4 Oct 2026 · customers.ai
Visitor identity
Its X-Ray product connects more Shopify visitor sessions to real customer profiles in Klaviyo.Read 4 Oct 2026 · customers.ai

Plans and prices

CustomersAI free trial Free 7 days · up to 500 visitor resolutions · full access to features during trial Read 4 Oct 2026 · customers.ai
Custom pricing Priced on request Pricing based on total Klaviyo profiles · select products and sync options · contact sales for purchasing and custom pricing Read 4 Oct 2026 · customers.ai

Every Customers.ai plan and price →

Strong points and limits

Strong points

  • Connects Shopify visitor sessions to Klaviyo profiles
  • Automates audience suppression and reactivation
  • Includes email placement and warming tools
  • Lists many ecommerce and advertising integrations
  • Seven-day trial with up to 500 resolutions

Limits

  • No free plan
  • Pricing requires contacting sales
  • Trial is limited to 500 visitor resolutions
  • Pricing counts suppressed and unsubscribed Klaviyo profiles

Who it suits

Customers.ai is aimed at Shopify brands using Klaviyo, including direct-to-consumer brands and their marketing agency partners. It fits teams seeking visitor identity, audience automation, deliverability, and ad-conversion tools.

Verdict

Customers.ai brings visitor resolution, audience automation, deliverability, and server-side ad tracking into a Klaviyo-centered platform. Buyers should account for profile-based custom pricing and the seven-day trial limit.

Where Specifiction places it

Alternatives to Customers.aiAll alternatives →