Chatfuel vs Customers.ai
Chatfuel
chatfuel.com
Customers.ai
customers.aiSide by side
| Figure | Chatfuel | Customers.ai |
|---|---|---|
| Price from | $18/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 2 |
| Spec score · Chatbot Builders | 9.2 (#5) | 7.2 (#225) |
| Spec score · Conversational Marketing Software | 9.2 (#2) | 7.9 (#16) |
| Spec score · Messenger Marketing Software | 9.3 (#2) | 7.9 (#20) |
| Headquarters | United States | Boston, Massachusetts, United States |
| Integrations | Official pricing documentation names Google Sheets, Zapier, Stripe and the Chatfuel API as integrations. | The pricing page lists Shopify, Klaviyo, Meta Ads, Google Ads, HighLevel, Sendgrid, Direct Mail, Salesforce, Semrush, and Sendlane integrations. |
| Privacy compliance | Its privacy materials address GDPR, UK GDPR, Swiss FADP, CCPA/CPRA and several U.S. state privacy laws. | The company's compliance page says X-Ray complies with CAN-SPAM and GDPR, with GDPR compliance achieved by excluding email addresses owned by EU residents. |
| What it does | Chatfuel provides AI chatbots and messaging automation for WhatsApp, Instagram, Facebook, TikTok and website chat. | CustomersAI describes itself as an AI retention platform for ecommerce brands that use Klaviyo. |
Plans
Chatfuel
- Business$69 a month
- Agency S$90 a month
- TrialFree
- Business$18 a month
- Agency S$90 a month
In their own words
Customers.ai
Customers.ai is an AI retention platform for ecommerce brands using Klaviyo. X-Ray connects more Shopify visitor sessions with customer profiles in Klaviyo, while Alfred predicts purchase-ready contacts and automates suppression, reactivation, and audience segmentation. Its email deliverability tools include Inboxer, inbox placement testing, contact validation, and email warming. Super CAPI for Meta Ads supports conversion-event tracking, first-party signal sending, and bypassing ad blockers and iOS restrictions. Listed integrations cover Shopify, Klaviyo, Meta Ads, Google Ads, HighLevel, Sendgrid, Direct Mail, Salesforce, Semrush, and Sendlane. The service supports Android, iOS, web, and API access. Setup is described as taking 10 minutes with no code or credit card. A seven-day trial costs nothing and allows up to 500 visitor resolutions with listed features. Custom pricing depends on total Klaviyo profiles, including suppressed and unsubscribed profiles, plus selected products and sync options. Paid plans include one-to-one onboarding and setup support.