Customerscore.io vs GainTrace
Customerscore.io
customerscore.io
GainTrace
gaintrace.comSide by side
| Figure | Customerscore.io | GainTrace |
|---|---|---|
| Price from | — | $82/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 4 |
| Spec score · Proactive Customer Retention Software | 7.3 (#9) | 8.9 (#1) |
| Spec score · Customer Revenue Optimization (CRO) Software | 7.3 (#9) | 8.8 (#1) |
| Spec score · Customer Health Score Software | 7.3 (#17) | 8.8 (#1) |
| API and webhooks | The documentation provides an API reference for managing customers and contacts and describes webhooks for account events. | Paid plans include a REST API, webhooks and custom-event support for pushing data in and pulling data out. |
| Data hosting | The security documentation says the application is hosted on AWS with a server in Frankfurt, Germany. | Customer data is stored at rest in AWS Ireland; the company says EU and US workload locations can be selected for enterprise arrangements. |
| Headquarters | Prštice, Czech Republic, EU | Ahmedabad, India |
| Health scoring | Its AI health scores combine product, financial, and support data to show which accounts need attention or may be ready to grow. | Health scores use weighted usage, adoption, engagement, sentiment, revenue, support and CSM pulse dimensions, with inputs refreshed every six hours. |
| Integrations | The maker lists Stripe, HubSpot, Mixpanel, PostHog, Salesforce, Segment, Intercom, and Chargebee among its integrations. | Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, Close, Freshdesk, Google Analytics, Chargebee, Calendly, Cal.com, Fireflies, Zoom, BigQuery and Snowflake. |
| Intended users | The platform is described as built for lean Customer Success, Growth, and RevOps teams at SaaS companies. | The About page describes GainTrace as customer success software for B2B SaaS companies and says its customers are B2B SaaS teams worldwide. |
| Playbooks | Signal-based playbooks can trigger communications, use reusable templates, and personalize messages with merge tags. | Nineteen built-in workflows cover scenarios including health drops, renewal timelines, champion departures, payment failures and onboarding stages. |
Plans
GainTrace
- FreeFree
- GainTrace$82 a month
- GainTrace$990 a year
- Enterprise$1,500 a month
In their own words
Customerscore.io
Customerscore.io combines customer data to help SaaS companies understand account health, identify churn risk, and find expansion opportunities. AI health scores bring together product, financial, and support data, with drivers and recommended next steps. Signal-based playbooks can trigger communications using reusable templates and merge tags. The platform also includes onboarding workflows and renewal tracking. Listed integrations include Stripe, HubSpot, Mixpanel, PostHog, Salesforce, Segment, Intercom, and Chargebee. Its API reference covers customer and contact management, and webhooks describe account events. An AI agent can answer questions about customer data and surface churn or expansion alerts in Slack; an MCP server connects compatible AI tools to customer scores and data. A HubSpot app brings health scoring, dashboards, at-risk accounts, and upsell opportunities into HubSpot. The maker says the service is ISO 27001 certified, EU-hosted, and GDPR compliant, with the application hosted on AWS in Frankfurt, Germany. Administrators can restrict access to specified IP addresses. It is aimed at lean Customer Success, Growth, and RevOps teams. Pricing is tailored and available on request.
GainTrace
GainTrace is customer success software for B2B SaaS teams that turns account signals into health scores intended to surface churn risk. Scores weigh usage, adoption, engagement, sentiment, revenue, support and CSM pulse, with inputs refreshed every six hours. For each account, the product shows the signals, weights and dates behind its score; it withholds a churn percentage until data and confidence thresholds are met. Nineteen built-in workflows cover situations such as declining health, renewal timelines, champion departures, payment failures and onboarding stages. Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Mixpanel, Segment, PostHog, Zoom, a custom webhook and the GainTrace SDK. The free plan covers 25 tracked companies, 100 contacts, 5,000 events per month, three live connectors, 100 automations per month, 12-hour sync and three months of history. The paid GainTrace plan is $82 a year, billed annually at $990, with limits varying by company band. GainTrace says data is stored at rest in AWS data centres in Ireland and EU data residency is available on every plan. It runs on web and provides an API.