CX Impact vs SuiteCX

CX Impact is a portable skill for AI agents that turns supplied documents, process descriptions, and numbers into visual maps. It can produce customer journey maps, service blueprints, process maps, AS IS / TO BE comparisons, and sales funnels. Its maker names product managers, analysts, designers, and service teams as intended users. Results include interactive HTML, editable JSON, and a source snapshot; the viewer can export SVG, and funnels can also export CSV. The HTML opens without a server or CX Impact account. Installation instructions cover Codex, Claude Code, OpenCode, and DeepSeek Harness. The code is MIT-licensed and costs nothing; AI agent and model usage depend on the user's plan. Map creation runs in the user's agent environment with the selected model provider, while generated HTML makes no network requests. Quantitative funnels need user-provided data and metric definitions, and the viewer has no visual editor.

SuiteCX is a customer experience platform for designing, visualizing and improving customer journeys. It offers more than 20 mapping visualizations, including persona and segment maps, storytelling maps, brainstorming maps and infographics. Teams can combine survey responses, NPS, CSAT, segmentation, clickstream, social, analytics and operational data in journey maps. Customer, employee and institutional assessment data can be organized to identify experience gaps and priorities. Findings and recommendations can become interactive roadmaps and project charters. SuiteCX runs in a browser through shared or private server environments and also lists API and self-hosted options. Import and export tools include RESTful, CSV and customized APIs. Customers can request changes to branding, terminology, icons, workflows, visible features and map backgrounds. Private servers have no stated limits on users, projects, maps or IPoints; shared accounts may allow up to 20 users. Pricing is on request.