| Price from | — | $83/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 4 |
| Spec score · Test Automation Software | 8.4 (#13) | 8.8 (#6) |
| Audience | Cyara describes its platform for enterprises deploying AI-driven customer experience and contact-center systems. | Perfecto describes its customers as enterprise teams in industries including financial services, retail, automotive, healthcare, and telecom. |
| Founded | 2006 | 2006 |
| Headquarters | Silicon Valley, California, United States | Minneapolis, Minnesota, USA |
| Integrations | Published integrations include Jira, Rally, Splunk, ServiceNow, PagerDuty, blackchair, InProd, and CI/CD tooling. | Documented automation integrations include Selenium, Appium, Quantum, Espresso, Robotium, XCTest and XCUITest. |
| Licence | Cyara is proprietary commercial software; its master agreement grants customers usage rights to Cyara software and services rather than an open-source licence. | The terms grant customers a nonexclusive license to object-code software, with no open-source license for the Perfecto platform described. |
| Purpose | The platform helps enterprises test agent behavior, end-to-end customer journeys, and performance before go-live. | Perfecto is a cloud testing platform for mobile and web applications. |
| Rating on Gartner Peer Insights | 5 out of 5 from 1 review | 4.5 out of 5 from 28 ratings |
| Rating on GetApp | 4.5 out of 5 from 14 reviews | 4.4 out of 5 from 15 reviews |
| Rating on Software Advice | 4.5 out of 5 from 14 reviews | 4.4 out of 5 from 15 reviews |
| Rating on TrustRadius | 9 out of 10 from 4 reviews | 6 out of 10 from 21 reviews |
| REST API | Cyara offers REST APIs to develop, edit, test, and analyze CX systems, with sample routes and plug-and-play code. | The public REST API exposes Perfecto functionality and data, including reporting, with documented authentication, protocols, endpoints and extensions. |
| Security | Cyara's master services agreement states it commissions an independent audit and makes a current SOC 2 Type 2 report available to customers on written request. | Perfecto lists PCI, SOC II, ISO 27001, and GDPR among its security certifications and compliance standards, and offers private dedicated clouds. |
| Support | Standard support includes business-hours email and web assistance, 24/7 self-service access, release notifications, troubleshooting, and standard SLAs; premium support adds 24/7 assistance and faster critical-response targets. | Perfecto states that global-cloud customers receive 24/7 same-day support, while standard plans include documentation and online training resources. |
| What it does | Cyara provides automated customer-experience assurance covering design, functional and regression testing, load testing, monitoring, and AI-agent validation across voice and digital channels. | Perfecto is a cloud platform for creating, running, reporting on and analyzing web and mobile application tests. |