Cyber Triage vs TraceLock CRM

Cyber Triage is an AI-powered platform for cyber incident and endpoint investigations. It ingests DFIR collections, EDR telemetry and disk images, including targeted collection and memory-image imports. Guided analysis combines heuristics, more than 40 malware-scanning engines, YARA rules and Hayabusa event-log analysis. The workflow scores artifacts, recommends related items and provides timeline views to help scope incidents. Investigators can review automated and generative-AI results with source references and explanations, and the product indicates when generative AI is used. Integrations include CrowdStrike Falcon, Microsoft Defender for Endpoint, SentinelOne, Splunk, IBM QRadar and IRIS; integrations are available with Team Edition. A seven-day evaluation provides a fully featured installer for up to two hosts. Standard Pro costs $3,500 a year for one investigator and 20,000 malware scans per week. Team plans are self-hosted for collaborative investigations.

TraceLock CRM is a free, open-source customer relationship and case system for security operations and incident response teams. It is self-hosted, so users can run it on their own infrastructure and retain control of data. The system supports incident response and case tracking, including coordination between response teams and containment tasks. For DFIR outreach, it provides templated messages, status updates, and follow-up sequences for legal, insurance, and executive contacts. Templates cover healthcare, dental, legal, school systems, small businesses, generic outreach, and follow-ups or check-ins. TraceLock tracks response readiness, case velocity, and service delivery, while reporting gives visibility into pipeline health, lead quality, and revenue for security services. An AI-powered email and remediation communications endpoint is displayed as POST /api/ai/email. The Free plan is free, with no per-seat pricing. Case management, responder collaboration, and API access are listed.