Daisee vs Scorebuddy Conversation Analytics
Daisee
daisee.comScorebuddy Conversation Analytics
scorebuddycx.comSide by side
| Figure | Daisee | Scorebuddy Conversation Analytics |
|---|---|---|
| Price from | $99/mo | $24/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 9 |
| Spec score · Customer Service QA Software | 7.7 (#11) | 8.4 (#6) |
| Spec score · Contact Center Analytics Software | 7.7 (#7) | 8.3 (#4) |
| Spec score · Call Center Speech Analytics Software | 7.7 (#11) | 8.3 (#7) |
| Spec score · Contact Center Quality Assurance Software | 7.6 (#12) | 8.3 (#6) |
| Audience | Daisee describes its platform as software for contact centres seeking automated quality management and analytics. | Scorebuddy says the product is for contact-center CX and operations leaders and wider teams such as product managers, marketers, and senior leaders. |
| Founded | 2017 | ScorebuddyCX says it was founded in 2012. |
| Headquarters | Sydney, New South Wales, Australia | Dublin, Ireland |
| Integrations | Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. | Listed connectors include Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone, Assembled, LivePerson, Kustomer, Freshdesk, Zendesk, Aircall, Five9, Talkdesk, Dixa and LiveChat. |
| Purpose | Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics. | Scorebuddy Conversation Analytics analyzes customer interactions to show why customers make contact, how they feel, and what teams across the business should know. |
| Security | Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256. | Scorebuddy states that it is ISO 27001:2022 certified and SOC 2 Type 2 compliant. |
| Support | The Standard Package includes knowledge base and support access. | Support is provided through in-product chat, email and telephone during 9:00–17:30 GMT business hours, with ticketed incident handling. |
Plans
Scorebuddy Conversation Analytics
- Foundation$24 a month
- Accelerate$32 a month
- Elite$41 a month
- AcceleratePriced on request
- AcceleratePriced on request
- ElitePriced on request
- ElitePriced on request
- FoundationPriced on request
- FoundationPriced on request
In their own words
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to help teams understand why people make contact, how they feel, and what the wider business should learn. It describes AI analysis across all interactions and channels, with contact-driver volumes and trends for investigating changes. Sentiment analysis tracks how sentiment evolves alongside customer effort scores and NPS. Teams can define topics using keyword logic and apply them to historical conversations. The product also lists automatic topic detection, intent detection, journey analysis, conversation search, compliance monitoring, and compliance reviews. Its quality tools include AI-assisted scoring, calibration, agent coaching, and coaching workflows. Conversation Analytics is an Elite plan feature, alongside AI voice transcription, Salesforce and Open API integration, SSO, and selectable EU, US, or UK data regions. Scorebuddy lists integrations including Intercom, Genesys, Amazon Connect, Salesforce, HubSpot, Zendesk, and others. Pricing depends on user count and package, with flexible annual contracts; prices are on request. A guided 14-day free trial is available. The product is intended for contact-center CX and operations leaders as well as product managers, marketers, and senior leaders.