Daktela Contact Center vs Exotel Contact Center
Daktela Contact Center
daktela.comExotel Contact Center
exotel.comSide by side
| Figure | Daktela Contact Center | Exotel Contact Center |
|---|---|---|
| Price from | €12/mo | $70/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 10 | 5 |
| Spec score · Omnichannel Contact Center Software | 8.8 (#5) | 8.6 (#11) |
| Spec score · Call Center Software | 8.6 (#21) | 8.5 (#27) |
| Spec score · Contact Center Software | 8.7 (#9) | 8.5 (#13) |
| Spec score · Contact Center as a Service - Midmarket Software | 8.7 (#8) | 8.6 (#9) |
| Automation | Its AI chatbot, voicebot and email bot automate customer conversations and support handoff to live agents when needed. | Automated SMS, prerecorded calls and autodialers are available to streamline processes and save agent time. |
| Founded | 2005 | 2011 |
| Headquarters | Prague, Czech Republic | Bengaluru, India |
| Integrations | Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, with REST API and multiple SDKs. | Exotel supports integrations with CRMs, helpdesk software, messaging apps and custom applications through prebuilt or customized plugins. |
| Outbound dialer | Yes | Yes |
| Purpose | Daktela describes its product as an AI-powered contact centre platform for customer service. | The cloud contact center manages inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through an internet connection. |
| Support | Every licence includes 24/7 technical support in the customer's local language. | Exotel advertises 24×7 customer support via phone, email and Twitter. |
Plans
Daktela Contact Center
- Voice€30 a month
- Email€30 a month
- Webchat€15 a month
- SMS€12 a month
- Social€25 a month
- Voice + Email€50 a month
- Voice + Email + Webchat€62 a month
- All channels · Omnichannel€86 a month
- Voicebot Lite€200 a month
- Voicebot Advanced€600 a month
Exotel Contact Center
- XPrime$70 a month
- XPro$100 a month
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
In their own words
Daktela Contact Center
Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email and social media together. Its chatbot, voicebot and email bot automate customer conversations and can hand them off to live agents when needed. Listed tools include a helpdesk, reports and analytics, a real-time panel, QA reviews and a knowledge base. The Android and iOS mobile app provides access to ticketing, CRM, calls, chats and real-time information; desktop phone clients are available through the Microsoft Store and Apple Store. Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, alongside a REST API, multiple SDKs and an MCP server with read-only data access. It says its cloud spans two Prague data centres, with backups running three times daily, and that it complies with GDPR and ISO 27001. Every license includes 24/7 technical support in the customer's local language. A 14-day trial with access to all features and no commitment is offered. The listed SMS plan is €12 a month per user; pricing terms vary by license type.
Exotel Contact Center
Exotel Contact Center manages inbound and outbound calls, messages, chatbot interactions, social media engagement and video communications through an internet connection. Its interface brings together channels including voice, SMS, WhatsApp and video conferencing. Teams can build multi-level IVR call flows with a drag-and-drop builder, including voicemail and custom greetings. Automated SMS, prerecorded calls and autodialers are available, as is automatic recording of incoming and outgoing calls for training or conflict resolution. Deployment options include public cloud, private cloud, on-premises and hybrid models. Integrations connect the platform with CRM, helpdesk, messaging and custom applications; listed CRM examples include Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot and LeadSquared. Exotel states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT and GDPR standards, and offers two-factor authentication. XPrime costs $70 a month and XPro $100 a month; XTRM has no listed price. There is no free plan, but a trial account includes free SMS and call credits.