Daktela Contact Center vs GOautodial
Daktela Contact Center
daktela.comGOautodial
goautodial.orgSide by side
| Figure | Daktela Contact Center | GOautodial |
|---|---|---|
| Price from | €12/mo | $30/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 10 | 3 |
| Spec score · Omnichannel Contact Center Software | 8.8 (#5) | 8.3 (#13) |
| Spec score · Call & Contact Center Software | 8.7 (#5) | 8.2 (#10) |
| Channels | The platform unifies voice calls, live chat, email and social media in one platform. | Ticketing, instant messaging, and social media are listed as under development. |
| Headquarters | Prague, Czech Republic | Ortigas Center, Philippines |
| Integrations | Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, with REST API and multiple SDKs. | The maker's news page links to an interoperability guide for configuring GOautodial CE with DID Logic SIP trunks. |
| Purpose | Daktela describes its product as an AI-powered contact centre platform for customer service. | GOautodial describes itself as an open-source omni-channel contact center suite with predictive dialing, inbound IVR, and ACD. |
| Security | Daktela says its cloud undergoes regular external penetration tests and that it complies with GDPR and ISO 27001. | A GOautodial community news post says two security vulnerabilities had been disclosed and that a fix was available in the GitHub repository. |
| Support | Every licence includes 24/7 technical support in the customer's local language. | The maker offers hourly paid support and managed services with monitoring, troubleshooting, support tickets, and weekday chat support. |
Plans
Daktela Contact Center
- Voice€30 a month
- Email€30 a month
- Webchat€15 a month
- SMS€12 a month
- Social€25 a month
- Voice + Email€50 a month
- Voice + Email + Webchat€62 a month
- All channels · Omnichannel€86 a month
- Voicebot Lite€200 a month
- Voicebot Advanced€600 a month
GOautodial
- Managed Services$30 a month
- Hourly SupportPriced on request
- New Server Setup$640, paid once
In their own words
Daktela Contact Center
Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email and social media together. Its chatbot, voicebot and email bot automate customer conversations and can hand them off to live agents when needed. Listed tools include a helpdesk, reports and analytics, a real-time panel, QA reviews and a knowledge base. The Android and iOS mobile app provides access to ticketing, CRM, calls, chats and real-time information; desktop phone clients are available through the Microsoft Store and Apple Store. Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, alongside a REST API, multiple SDKs and an MCP server with read-only data access. It says its cloud spans two Prague data centres, with backups running three times daily, and that it complies with GDPR and ISO 27001. Every license includes 24/7 technical support in the customer's local language. A 14-day trial with access to all features and no commitment is offered. The listed SMS plan is €12 a month per user; pricing terms vary by license type.
GOautodial
GOautodial has no write-up on Specifiction yet; its figures are above.