Daktela Contact Center vs Qiscus
Daktela Contact Center
daktela.comQiscus
qiscus.comSide by side
| Figure | Daktela Contact Center | Qiscus |
|---|---|---|
| Price from | €12/mo | $115/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 10 | 6 |
| Spec score · Omnichannel Contact Center Software | 8.8 (#5) | 8.7 (#8) |
| Channels | The platform unifies voice calls, live chat, email and social media in one platform. | The product supports customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee. |
| Founded | 2005 | 2013 |
| Integrations | Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, with REST API and multiple SDKs. | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. |
| Purpose | Daktela describes its product as an AI-powered contact centre platform for customer service. | Qiscus Omnichannel Chat brings customer chats from WhatsApp, marketplaces, and multiple chat apps into one platform. |
| Security | Daktela says its cloud undergoes regular external penetration tests and that it complies with GDPR and ISO 27001. | Qiscus states it has obtained ISO 27001 certification and describes using cloud storage and role-based access management. |
| Support | Every licence includes 24/7 technical support in the customer's local language. | The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise. |
| Trial | The sales page offers a 14-day free trial with access to all features and no commitment. | Qiscus documentation says new Omnichannel Chat users receive a 14-day trial period. |
Plans
Daktela Contact Center
- Voice€30 a month
- Email€30 a month
- Webchat€15 a month
- SMS€12 a month
- Social€25 a month
- Voice + Email€50 a month
- Voice + Email + Webchat€62 a month
- All channels · Omnichannel€86 a month
- Voicebot Lite€200 a month
- Voicebot Advanced€600 a month
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
In their own words
Daktela Contact Center
Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email and social media together. Its chatbot, voicebot and email bot automate customer conversations and can hand them off to live agents when needed. Listed tools include a helpdesk, reports and analytics, a real-time panel, QA reviews and a knowledge base. The Android and iOS mobile app provides access to ticketing, CRM, calls, chats and real-time information; desktop phone clients are available through the Microsoft Store and Apple Store. Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, alongside a REST API, multiple SDKs and an MCP server with read-only data access. It says its cloud spans two Prague data centres, with backups running three times daily, and that it complies with GDPR and ISO 27001. Every license includes 24/7 technical support in the customer's local language. A 14-day trial with access to all features and no commitment is offered. The listed SMS plan is €12 a month per user; pricing terms vary by license type.
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.