Daktela Contact Center vs TCN Operator
Daktela Contact Center
daktela.com
TCN Operator
tcn.comSide by side
| Figure | Daktela Contact Center | TCN Operator |
|---|---|---|
| Price from | €12/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 10 | 1 |
| Spec score · Call Center Software | 8.6 (#21) | 7.4 (#95) |
| Spec score · Call & Contact Center Software | 8.7 (#5) | 7.3 (#21) |
| Company | Daktela's company history says it was founded in 2005, and its about page identifies Chester, United Kingdom as a contact location. | TCN says it was founded in 1999 in St. George, Utah. |
| Founded | 2005 | 1999 |
| Free plan | No | No |
| Headquarters | Prague, Czech Republic | St. George, Utah, United States |
| Integrations | Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, with REST API and multiple SDKs. | TCN says it has native integrations with ServiceNow, Salesforce and Zendesk, and offers an open API for other platform integrations. |
| Outbound dialer | Yes | Yes |
| Security | Daktela says its cloud undergoes regular external penetration tests and that it complies with GDPR and ISO 27001. | Operator is described as containerized, encrypted and hosted on Google Cloud Platform using Google Kubernetes Engine. |
| Support | Every licence includes 24/7 technical support in the customer's local language. | TCN advertises 24/7 training and support at no cost, with a dedicated account management team. |
Plans
Daktela Contact Center
- Voice€30 a month
- Email€30 a month
- Webchat€15 a month
- SMS€12 a month
- Social€25 a month
- Voice + Email€50 a month
- Voice + Email + Webchat€62 a month
- All channels · Omnichannel€86 a month
- Voicebot Lite€200 a month
- Voicebot Advanced€600 a month
In their own words
Daktela Contact Center
Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email and social media together. Its chatbot, voicebot and email bot automate customer conversations and can hand them off to live agents when needed. Listed tools include a helpdesk, reports and analytics, a real-time panel, QA reviews and a knowledge base. The Android and iOS mobile app provides access to ticketing, CRM, calls, chats and real-time information; desktop phone clients are available through the Microsoft Store and Apple Store. Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, alongside a REST API, multiple SDKs and an MCP server with read-only data access. It says its cloud spans two Prague data centres, with backups running three times daily, and that it complies with GDPR and ISO 27001. Every license includes 24/7 technical support in the customer's local language. A 14-day trial with access to all features and no commitment is offered. The listed SMS plan is €12 a month per user; pricing terms vary by license type.