TCN Operator
tcn.com
Spec sheet
- Product
- TCN Operator is an integrated, AI-powered contact center platform combining omnichannel communications, compliance and data management, analytics, workforce engagement, integration and infrastructure.Read 11 Oct 2026 · tcn.com
- Free plan
- NoRead 23 Sep 2026 · tcn.com
- Integrations
- TCN says it has native integrations with ServiceNow, Salesforce and Zendesk, and offers an open API for other platform integrations.Read 11 Oct 2026 · tcn.com
- Security
- Operator is described as containerized, encrypted and hosted on Google Cloud Platform using Google Kubernetes Engine.Read 11 Oct 2026 · tcn.com
- Compliance
- TCN lists PCI, SOC2, HIPAA and ISO 27001 among its global compliance standards.Read 11 Oct 2026 · tcn.com
- Support
- TCN advertises 24/7 training and support at no cost, with a dedicated account management team.Read 11 Oct 2026 · tcn.com
- Headquarters
- St. George, Utah, United StatesRead 19 Oct 2026 · tcn.com
- Founded
- 1999Read 19 Oct 2026 · tcn.com
- Company
- TCN says it was founded in 1999 in St. George, Utah.Read 11 Oct 2026 · tcn.com
- Analytics
- Its configurable reporting dashboards provide customer insights, site performance and individual agent productivity data.Read 11 Oct 2026 · tcn.com
- Data residency
- TCN says information collected or stored in the UK or EU remains in its respective country or region under Google Cloud terms.Read 11 Oct 2026 · tcn.com
- Digital channel scope
- omnichannelRead 23 Sep 2026 · tcn.com
- Inbound calling
- YesRead 23 Sep 2026 · tcn.com
- IVR builder
- YesRead 23 Sep 2026 · tcn.com
- Omnichannel
- The platform provides customer communications through channels including voice, SMS, email and chat.Read 11 Oct 2026 · tcn.com
- Outbound dialer
- YesRead 23 Sep 2026 · tcn.com
- Pricing limits
- TCN does not publish dollar prices on its pricing page; it directs customers to request a quote.Read 11 Oct 2026 · tcn.com
- Salesforce features
- The Salesforce connector supports click-to-dial, inbound call and IVR context, outbound campaigns and call record synchronization.Read 11 Oct 2026 · tcn.com
- Scale
- TCN says Operator supports contact centers from 1 seat to 10,000 seats or more.Read 11 Oct 2026 · tcn.com
- Workforce management
- YesRead 23 Sep 2026 · tcn.com
- Workforce tools
- Workforce Engagement includes conversation monitoring and forecasts of staffing needs and call traffic.Read 11 Oct 2026 · tcn.com
Plans and prices
Pay-per-use customizable pricing Priced on request Not stated Pay only for what you use · no long-term contracts · no monthly minimums or license requirements Read 11 Oct 2026 · tcn.com
Where Specifiction places it
- Call & Contact Center Software#21 of 297.3
- Call Center Software#95 of 1227.4
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