Microsoft Dynamics 365 Sales vs TCN Operator
Microsoft Dynamics 365 Sales
microsoft.com
TCN Operator
tcn.comSide by side
| Figure | Microsoft Dynamics 365 Sales | TCN Operator |
|---|---|---|
| Price from | $4/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 11 | 1 |
| Spec score · Call & Contact Center Software | 8.8 (#4) | 7.3 (#21) |
| Spec score · Call Center Software | 8.3 (#41) | 7.4 (#95) |
| Founded | 1975 | 1999 |
| Free plan | No | No |
| Headquarters | Redmond, Washington, USA | St. George, Utah, United States |
| Integrations | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. | TCN says it has native integrations with ServiceNow, Salesforce and Zendesk, and offers an open API for other platform integrations. |
| Product | Dynamics 365 Sales is a CRM solution that helps sales teams close deals and improve team productivity. | TCN Operator is an integrated, AI-powered contact center platform combining omnichannel communications, compliance and data management, analytics, workforce engagement, integration and infrastructure. |
| Security | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. | Operator is described as containerized, encrypted and hosted on Google Cloud Platform using Google Kubernetes Engine. |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
In their own words
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.