Daktela Contact Center vs Toku Contact Centre
Daktela Contact Center
daktela.comToku Contact Centre
toku.coSide by side
| Figure | Daktela Contact Center | Toku Contact Centre |
|---|---|---|
| Price from | €12/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 10 | 1 |
| Spec score · Contact Center Software | 8.7 (#9) | 6.8 (#35) |
| Channels | The platform unifies voice calls, live chat, email and social media in one platform. | The product page lists calls, SMS, WhatsApp, in-app channels, email, and webchat. |
| Founded | 2005 | Toku says it was founded in 2018. |
| Headquarters | Prague, Czech Republic | Toku identifies Singapore as its headquarters. |
| Purpose | Daktela describes its product as an AI-powered contact centre platform for customer service. | A cloud-based contact centre for orchestrating customer interactions across channels, designed to improve agent efficiency and customer experience. |
| Support | Every licence includes 24/7 technical support in the customer's local language. | Toku advertises 24/7 consolidated support for the platform and network. |
Plans
Daktela Contact Center
- Voice€30 a month
- Email€30 a month
- Webchat€15 a month
- SMS€12 a month
- Social€25 a month
- Voice + Email€50 a month
- Voice + Email + Webchat€62 a month
- All channels · Omnichannel€86 a month
- Voicebot Lite€200 a month
- Voicebot Advanced€600 a month
In their own words
Daktela Contact Center
Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email and social media together. Its chatbot, voicebot and email bot automate customer conversations and can hand them off to live agents when needed. Listed tools include a helpdesk, reports and analytics, a real-time panel, QA reviews and a knowledge base. The Android and iOS mobile app provides access to ticketing, CRM, calls, chats and real-time information; desktop phone clients are available through the Microsoft Store and Apple Store. Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, alongside a REST API, multiple SDKs and an MCP server with read-only data access. It says its cloud spans two Prague data centres, with backups running three times daily, and that it complies with GDPR and ISO 27001. Every license includes 24/7 technical support in the customer's local language. A 14-day trial with access to all features and no commitment is offered. The listed SMS plan is €12 a month per user; pricing terms vary by license type.
Toku Contact Centre
Toku Contact Centre has no write-up on Specifiction yet; its figures are above.