Toku Contact Centre

Spec sheet

Purpose

A cloud-based contact centre for orchestrating customer interactions across channels, designed to improve agent efficiency and customer experience.Read 10 Oct 2026 · toku.co

Audience

Toku describes the product as a bespoke contact centre solution built for enterprises.Read 10 Oct 2026 · toku.co

Support

Toku advertises 24/7 consolidated support for the platform and network.Read 10 Oct 2026 · toku.co

Headquarters

Toku identifies Singapore as its headquarters.Read 10 Oct 2026 · toku.co

Founded

Toku says it was founded in 2018.Read 10 Oct 2026 · toku.co

AI

Toku says its AI solutions are tuned for APAC languages and can help agents and supervisors gain operational insights.Read 10 Oct 2026 · toku.co

Call tools

Agents can make and receive calls, record and transfer calls, and use sentiment analysis.Read 10 Oct 2026 · toku.co

Channels

The product page lists calls, SMS, WhatsApp, in-app channels, email, and webchat.Read 10 Oct 2026 · toku.co

CRM integration

The page describes Salesforce integration, including CRM-synced customer updates and calling, recording, notes, transfers, and post-call surveys within the CRM.Read 10 Oct 2026 · toku.co

Enterprise setup

The product page asks prospective customers for their operating countries, CRM, and expected number of agents, and invites them to schedule a demo.Read 10 Oct 2026 · toku.co

In-app voice

The contact centre can be extended with an SDK for inbound and outbound VoIP calls inside a customer’s app.Read 10 Oct 2026 · toku.co

Operations

The central admin view supports agent and call-flow management, real-time productivity reports, and live-call and recording monitoring.Read 10 Oct 2026 · toku.co

Regional reach

Toku states that the service offers virtual numbers in more than 120 countries and low latency in APAC.Read 10 Oct 2026 · toku.co

Routing

Administrators can configure call routing, distribution, and agent status from the platform.Read 10 Oct 2026 · toku.co

Plans and prices

Every Toku Contact Centre plan and price →

Where Specifiction places it

• Contact Center Software#35 of 386.8