Comm100 Contact Center vs Toku Contact Centre
Comm100 Contact Center
comm100.comToku Contact Centre
toku.coSide by side
| Figure | Comm100 Contact Center | Toku Contact Centre |
|---|---|---|
| Price from | $27/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 11 | 1 |
| Spec score · Contact Center Software | 9.2 (#2) | 6.8 (#35) |
| AI | Comm100’s AI Agent supports context-aware conversations, guided workflows, escalation, and learning from unanswered queries. | Toku says its AI solutions are tuned for APAC languages and can help agents and supervisors gain operational insights. |
| Channels | Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps, and Comm100 Anytime Chat. | The product page lists calls, SMS, WhatsApp, in-app channels, email, and webchat. |
| Founded | 2009 | Toku says it was founded in 2018. |
| Headquarters | Vancouver, British Columbia, Canada | Toku identifies Singapore as its headquarters. |
| Routing | Routing rules can distribute chats by skill, department, designated agent, visitor location, source, behavior, navigation and custom variables. | Administrators can configure call routing, distribution, and agent status from the platform. |
| Support | Comm100 advertises 24/7 live-chat and email support, weekday phone support from 8 a.m. to 5 p.m. Pacific, and a searchable knowledge base. | Toku advertises 24/7 consolidated support for the platform and network. |
Plans
Comm100 Contact Center
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- Live Chat Startup$372 a year
- Live Chat Plus$660 a year
- AI AgentPriced on request
- AI CopilotPriced on request
- AI InsightsPriced on request
- AI KnowledgePriced on request
- AI QAPriced on request
In their own words
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features that depend on the plan. Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can work through web, Windows or Mac desktop apps, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. Comm100 Voice costs $27 a month; Live Chat Startup costs $39 a month per agent, and Live Chat Plus costs $69 a month per agent. The service has a 30-day trial and no free plan. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.
Toku Contact Centre
Toku Contact Centre has no write-up on Specifiction yet; its figures are above.