Dashly vs Intercom
Dashly
dashly.ioIntercom
intercom.comSide by side
| Figure | Dashly | Intercom |
|---|---|---|
| Price from | $2,500/mo | $0.99/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 11 |
| Spec score · Conversational Marketing Software | 8.5 (#7) | 8.5 (#8) |
| Free plan | The live chat product page says a free plan includes basic live chat and that chatbots, integrations, and analytics are available by upgrading. | No |
| Free trial | The live chat apps page advertises a seven-day free trial with no credit card required. | A 14-day trial is available without a credit card and includes all features, Fin, and add-ons. |
| Headquarters | Wilmington, Delaware, USA | San Francisco, California, United States |
| Integrations | Native CRM integrations include HubSpot, Pipedrive, Salesforce, and AMO CRM; custom integrations are available through its open API and webhooks. | Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. |
Plans
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
In their own words
Dashly
Dashly is a platform of AI inbound revenue agents for engaging, qualifying, supporting, and booking meetings with incoming leads. Four agents handle those tasks and can hand conversations between them. They use a Lead Profile that brings visitor behavior, CRM data, and conversation history into one context. Supported channels include website chat, WhatsApp, Telegram, Instagram DM, Facebook Messenger, Viber, and email. Native CRM integrations include HubSpot, Pipedrive, Salesforce, and AMO CRM; custom connections can use its open API and webhooks. Other listed connections include Google Calendar, Calendly, Cal.com, GA4, and Mixpanel. Dashly says most teams can launch in 2–5 days after connecting a CRM, adding a knowledge base, and setting qualification criteria, without engineering work. The support agent draws on that knowledge base to answer product and pricing questions during qualification. Live chat apps are listed for web, Windows, iOS, and Android. The pricing note lists plans from $39/mo and a 7-day trial; the custom AI agents subscription is typically $2,500/mo for mid-market teams.
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.