DCM CCM360 vs OL Connect
DCM CCM360
datacm.comOL Connect
ricoh-usa.comSide by side
| Figure | DCM CCM360 | OL Connect |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 0 |
| Spec score · Customer Communications Management Software | 7.4 (#9) | 7.9 (#6) |
| Composition | Its composition engine creates dynamic, brand-consistent content tailored to customers. | It creates or re-engineers personalized content for print, email, web and mobile, including dynamic text, images, graphics and barcodes. |
| Delivery channels | It supports communications through print, email, SMS, and web portals. | The product page lists web, email, printers, EDI, ECM archives, and SMS providers as output destinations. |
| Founded | 1959 | 1995 |
| Headquarters | Brampton, Ontario, Canada | Montréal, Quebec, Canada |
| Integrations | DCM says CCM360 integrates with CRMs, ERPs, data warehouses, and legacy infrastructure. | The overview brochure says OL Connect integrates with ECM and DMS, digital signature, print production, ERP, mainframe, line-of-business, and legacy systems. |
| Pricing | The product page invites visitors to request a free consultation and does not display a subscription price. | The Ricoh product page links to brochures and sales specialists but does not state a price. |
| Purpose | It combines regulatory and marketing content across print and digital channels and automates personalization and compliance. | OL Connect is document composition and automation software for creating and delivering personalized transactional and promotional communications across print, email, web, and mobile. |
| Workflow | The platform streamlines approvals and submissions to improve efficiency and reduce errors. | Output streams can be split, merged, grouped and sorted using conditions and logic. |
Plans
In their own words
DCM CCM360
DCM CCM360 is a cloud platform for designing, composing, governing, and delivering customer communications in one workflow. It combines regulatory and marketing material for print and digital channels, then automates personalization and compliance. Statements, bills, and letters can become personalized marketing communications sent through print, email, SMS, or web portals. Its composition engine produces dynamic content aligned with a brand, while interactive documents let recipients choose how to view them. Approval and submission workflows organize review and are intended to reduce errors. Tax-document changes can move through production, delivery, and filing, with revision history, configurable approvals, and WCAG-compliant output. DCM says the service integrates with CRMs, ERPs, data warehouses, and legacy infrastructure. It also lists version control, audit trails, template governance, online data access, and secure record storage and retrieval. The offering is aimed at enterprise organizations in financial services, insurance, energy and utilities, telecom, and healthcare. Pricing is available on request.
OL Connect
OL Connect is document composition and automation software for creating personalized transactional and promotional communications across print, email, web and mobile. It draws data from ERP and CRM systems, legacy systems, PDFs and OL Connect Send to create or rework documents with dynamic text, images, graphics and barcodes. Workflow conditions can split, merge, group and sort output, and routing rules send it to destinations such as printers, email, web, EDI, ECM archives and SMS providers. The software can build and host web forms, reuse submitted data in personalized web pages, and trigger follow-up processes based on recipient behavior. It integrates with ECM and DMS, digital signature, print production, ERP, mainframe, line-of-business and legacy systems. Ricoh links Desktop, Professional and Enterprise editions: Desktop is aimed at commercial print and marketing services, while Enterprise targets high-volume print production and multichannel output. Deployment is on-premises, with API access. Platforms include API, self-hosted and Windows. Pricing is on request; a 30-day trial license is included by default.