Skip to content
SPECIFICTION
Get listed

DCM CCM360

datacm.com

Web
Visit datacm.com
Spec score 7.4 #9 of 23 in Customer Communications Management Software

What it is

DCM CCM360 is a cloud platform for designing, composing, governing, and delivering customer communications in one workflow. It combines regulatory and marketing material for print and digital channels, then automates personalization and compliance. Statements, bills, and letters can become personalized marketing communications sent through print, email, SMS, or web portals. Its composition engine produces dynamic content aligned with a brand, while interactive documents let recipients choose how to view them. Approval and submission workflows organize review and are intended to reduce errors. Tax-document changes can move through production, delivery, and filing, with revision history, configurable approvals, and WCAG-compliant output. DCM says the service integrates with CRMs, ERPs, data warehouses, and legacy infrastructure. It also lists version control, audit trails, template governance, online data access, and secure record storage and retrieval. The offering is aimed at enterprise organizations in financial services, insurance, energy and utilities, telecom, and healthcare. Pricing is available on request.

Spec sheet

Purpose
It combines regulatory and marketing content across print and digital channels and automates personalization and compliance.Read 3 Oct 2026 · datacm.com
Product
CCM360 is a cloud-based platform for design, content creation, composition, and omnichannel delivery in one workflow.Read 3 Oct 2026 · datacm.com
Integrations
DCM says CCM360 integrates with CRMs, ERPs, data warehouses, and legacy infrastructure.Read 3 Oct 2026 · datacm.com
Headquarters
Brampton, Ontario, CanadaRead 28 Sep 2026 · datacm.com
Founded
1959Read 28 Sep 2026 · datacm.com
Composition
Its composition engine creates dynamic, brand-consistent content tailored to customers.Read 3 Oct 2026 · datacm.com
Delivery channels
It supports communications through print, email, SMS, and web portals.Read 3 Oct 2026 · datacm.com
Document governance
Tax document changes can flow through production, delivery, and filing, with WCAG-compliant documents, revision history, and configurable approvals.Read 3 Oct 2026 · datacm.com
Document types
The platform can turn statements, bills, and letters into personalized marketing communications.Read 3 Oct 2026 · datacm.com
E-presentment and archive
Customers can access data online, and DCM describes secure storage and retrieval of records.Read 3 Oct 2026 · datacm.com
Intended customers
DCM describes its customer communications service as designed for enterprise organizations, including financial services and insurance, energy and utilities, telecom, and healthcare.Read 3 Oct 2026 · datacm.com
Interactive documents
Customers can interact with documents and choose how they view them.Read 3 Oct 2026 · datacm.com
Pricing
The product page invites visitors to request a free consultation and does not display a subscription price.Read 3 Oct 2026 · datacm.com
Security and compliance
DCM states that its CCM offering has SOC 2, ISO 27001, and PCI DSS credentials and provides version control, audit trails, approval workflows, and template governance.Read 3 Oct 2026 · datacm.com
Workflow
The platform streamlines approvals and submissions to improve efficiency and reduce errors.Read 3 Oct 2026 · datacm.com

Plans and prices

CCM360 Priced on request Contact DCM for pricing Read 3 Oct 2026 · datacm.com

Every DCM CCM360 plan and price →

Strong points and limits

Strong points

  • Print, email, SMS, and web-portal delivery
  • Personalization and document composition
  • Approval workflows and revision history
  • CRM, ERP, and legacy integrations
  • SOC 2, ISO 27001, and PCI DSS credentials

Limits

  • Pricing is available only on request
  • Cloud deployment requires web access
  • Enterprise-oriented scope may exceed smaller teams

Who it suits

It suits enterprise communication teams in regulated industries, including financial services, insurance, utilities, telecom, and healthcare. Organizations needing cloud delivery across print and digital channels may find its workflow relevant.

Verdict

CCM360 brings composition, personalization, governance, and multichannel delivery into one cloud workflow. Its enterprise focus and request-based pricing mean buyers should clarify fit and cost with DCM.

Where Specifiction places it

Alternatives to DCM CCM360All alternatives →