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SPECIFICTION
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cBrain F2

cbrain.com

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Spec score 8.0 #4 of 23 in Customer Communications Management Software

What it is

cBrain F2 is a commercial case and document management platform designed exclusively for government organizations. It keeps cases, documents, and communications in a shared digital archive, with role-based access controls and auditable actions. Teams can configure case flows, use checklists, and route approvals for formal sign-off. Formal correspondence can be linked to cases, while a separate chat interface supports informal collaboration. F2 includes AI Assistant for drafting, summarizing, translating, and improving documents; AI Expert for answering questions from trusted organizational documents and data; and AI Task Specialist for automating defined tasks in governed workflows. cBrain says organizations can choose deployment models including fully on-premises AI that keeps data within F2. Integrations include a REST API for real-time data access and updates, documented interfaces, permission-controlled access, and DTS as a standard interface. The platform supports web browsers, PCs, and mobile devices; F2 Touch and F2 Manager are named for mobile access. cBrain says F2 is certified to ISO 27001 and ISO 14001 and that EY independently provides ISAE 3000 and ISAE 3402 assurance related to F2 and M4 services. It describes implementation as a structured approach intended to deliver results in weeks rather than years. Pricing is available on request, and the product page invites prospective customers to book a meeting.

Spec sheet

Purpose
cBrain F2 is a commercial off-the-shelf platform for government case and document management and digital transformation.Read 8 Oct 2026 · cbrain.com
Product
cBrain F2 is a commercial off-the-shelf case and document management platform designed exclusively for government organizations.Read 8 Oct 2026 · cbrain.com
Audience
cBrain describes F2 as designed exclusively for government organizations and public-sector workflows.Read 8 Oct 2026 · cbrain.com
Integrations
cBrain describes integrations for connecting line-of-business systems, external platforms and registers, master data, email, and external reporting and analytics systems.Read 8 Oct 2026 · cbrain.com
Security
The F2 platform page describes role-based access controls, auditable actions, and options including on-premises AI deployment for organizations with data-sovereignty requirements.Read 8 Oct 2026 · cbrain.com
Compliance
cBrain says F2 supports ISO 27001 and ISAE audit standards and aligns with GDPR requirements.Read 8 Oct 2026 · cbrain.com
Headquarters
Copenhagen, DenmarkRead 28 Sep 2026 · cbrain.com
Founded
2002Read 28 Sep 2026 · cbrain.com
Access
cBrain says F2 works on PCs, web browsers, and mobile devices for office, remote, and field work.Read 8 Oct 2026 · cbrain.com
Adoption
cBrain says more than 100 government organizations across five continents use F2.Read 8 Oct 2026 · cbrain.com
AI
F2 AI Assistant supports drafting, summarizing, translating, and improving documents; F2 AI Expert answers questions using trusted organizational documents and data; and F2 AI Task Specialist automates defined tasks in governed workflows.Read 8 Oct 2026 · cbrain.com
AI deployment
cBrain says organizations can choose deployment models including fully on-premises AI, where data stays within the F2 platform.Read 8 Oct 2026 · cbrain.com
APIs
cBrain says F2 provides well-documented APIs and support for integrations with professional systems, public components, and external services.Read 8 Oct 2026 · cbrain.com
Case management
The platform stores cases, documents, and communications in a shared digital archive with role-based access controls and auditable actions.Read 8 Oct 2026 · cbrain.com
Communication
F2 includes a formal communication channel that links correspondence to cases and a separate chat interface for informal collaboration.Read 8 Oct 2026 · cbrain.com
Communications
F2 provides a formal communication channel that links correspondence to cases and a separate chat interface for informal collaboration.Read 8 Oct 2026 · cbrain.com
Implementation
cBrain describes F2 as a standardized platform configured for an organization’s needs, with implementation based on its digital bureaucracy model rather than lengthy custom development.Read 8 Oct 2026 · cbrain.com
Mobile access
The platform supports access through web browsers and mobile devices; cBrain names F2 Touch and F2 Manager for mobile access.Read 8 Oct 2026 · cbrain.com
Pricing availability
The product page directs prospective customers to book a meeting and does not state a product price.Read 8 Oct 2026 · cbrain.com
Procurement
F2 is available through established public-sector procurement frameworks; cBrain says some procurement documentation may require a request or confidentiality arrangement.Read 8 Oct 2026 · cbrain.com
Support and documentation
cBrain’s customer portal directs F2 Service Builder users to its manual and provides checklists and templates to help them get started.Read 8 Oct 2026 · cbrain.com
Workflows
It supports configurable case flows, checklists, and approval workflows for formal sign-off.Read 8 Oct 2026 · cbrain.com

Strong points and limits

Strong points

  • Shared archive with role-based access and auditable actions
  • Configurable case flows and approval workflows
  • Three AI tools for documents, questions, and tasks
  • REST API supports real-time data access and updates

Limits

  • Designed exclusively for government organizations
  • Pricing is available on request
  • No free plan or free trial

Who it suits

F2 is intended for government organizations managing cases, documents, formal communications, and approval workflows. Its mobile access, integrations, and AI tools may suit organizations seeking those capabilities within that environment.

Verdict

F2 combines case and document management with formal workflows, communications, mobile access, and several AI tools. Government buyers should request pricing and review procurement requirements, since some procurement documentation may require a request or confidentiality arrangement.

Where Specifiction places it

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