DealerCenter CRM vs Tekion ARC CRM
DealerCenter CRM
get.dealercenter.com
Tekion ARC CRM
tekion.comSide by side
| Figure | DealerCenter CRM | Tekion ARC CRM |
|---|---|---|
| Price from | $99/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 2 | 0 |
| Spec score · Automotive CRM Software | 7.8 (#12) | 7.2 (#21) |
| Analytics | Analytics track lead source performance, lead costs, team conversion rates, and customer demographics. | Built-in dashboards and reporting provide real-time performance insights for sales, marketing and leadership. |
| Audience | DealerCenter describes its platform as designed for independent used car dealers. | Tekion describes ARC CRM as built for dealerships, including multi-store dealer groups. |
| Campaigns | Dealers can target customer groups with email, SMS, and phone call campaigns to re-engage their customer base. | Dealerships can build targeted, triggered campaigns and run always-on emails and texts across sales, service and marketing. |
| Headquarters | Los Angeles, California, United States | Pleasanton, California, United States |
| Lead management | Dealers can import and manage internet and phone leads in one place and email or text prospects from DealerCenter desktop and mobile apps. | It scores, prioritizes and routes leads, with AI-powered lead routing and prioritization. |
| Support | DealerCenter support is available by toll-free phone at 888-669-2669, email, and live chat; listed hours are Monday–Friday 6 AM–6 PM PST and Saturday 8 AM–5 PM PST. | The stated implementation journey includes training, live launch support, post-launch hypercare and ongoing partner success support. |
Plans
In their own words
DealerCenter CRM
DealerCenter CRM has no write-up on Specifiction yet; its figures are above.
Tekion ARC CRM
Tekion ARC CRM is an automotive CRM within Tekion’s dealership platform, connecting sales, service, accounting, and marketing. It maintains a unified customer profile across those areas, while AI-powered tools route and prioritize leads and help automate follow-up. Teams can use email, SMS, personalized outreach, and targeted automated campaigns across sales, service, and marketing. CRM Pro adds AI-generated lead context, assisted messaging, call transcription and summaries, opportunity prioritization, and real-time performance insights. Multi-store dealer groups can use centralized permissions, cross-store search and reporting, messaging controls, role approvals, dashboards, and lead acceptance management. Built-in dashboards report performance for sales, marketing, and leadership. Tekion says GoTo Connect is integrated for communications, missed-call tracking, and reporting. The CRM is available on Android, iOS, macOS, and the web. Tekion describes training, launch support, post-launch hypercare, and ongoing partner success support as part of implementation. Pricing is on request; the product page offers a demo request and does not display public pricing.