Decagon vs Forethought Solve
Decagon
decagon.ai
Forethought Solve
forethought.aiSide by side
| Figure | Decagon | Forethought Solve |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 3 |
| Spec score · Customer Service Automation Software | 7.3 (#12) | 7.4 (#10) |
| Spec score · AI Customer Service Software | 7.4 (#22) | 7.5 (#20) |
| Spec score · AI Agents for Customer Support Software | 7.4 (#15) | 7.5 (#13) |
| Spec score · Customer Self-Service Software | 7.5 (#26) | 7.5 (#28) |
| Spec score · AI Customer Service Agents | 7.3 (#33) | 7.4 (#29) |
| Spec score · Knowledge Bots | 7.4 (#14) | 7.3 (#16) |
| Channels | The platform unifies customer experiences across chat, voice, and email. | Solve supports customer support across chat, email, voice, SMS, Slack, mobile, and API. |
| Headquarters | Decagon’s privacy policy lists a San Francisco, California mailing address. | 345 California Street, Suite 600, San Francisco, CA 94104, USA |
| Integrations | Decagon lists connectors for Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. | Forethought lists more than 70 helpdesk, knowledge source, and other connectors, including Salesforce, Zendesk, Intercom, and Confluence. |
| Pricing model | A Decagon pricing article describes per-conversation and per-resolution pricing options; it does not give prices. | Pricing combines platform access fees and outcome-based pricing, and additional usage charges may apply when purchased usage limits are exceeded. |
| Security | The security page states that data is encrypted with AES-256 at rest and TLS 1.2+ in transit, and that Decagon enforces zero data retention with AI providers including OpenAI and Anthropic. | Forethought states it is compliant with ISO 27001 and certified for SOC 2, and that data is encrypted at rest and protected by TLS in transit. |
| Support | The site lists support contact [email protected]. | Forethought directs customers to [email protected] or their sales executive or customer success manager for help with security questions. |
Plans
Forethought Solve
- TeamPriced on request
- ProfessionalPriced on request
- EnterprisePriced on request
In their own words
Decagon
Decagon is a conversational AI platform for building, optimizing, and scaling customer experience agents. It brings chat, voice, and email into a shared intelligence layer, and its supported channels also include SMS and WhatsApp. Teams can define agent workflows in natural language through Agent Operating Procedures. Tools for simulated conversations, unit testing, versioning, experimentation, analytics, observability, and ongoing conversation review support agent development and monitoring. Duet analyzes customer conversations to find workflow gaps and generate, test, and refine procedures. Connectors, APIs, MCP support, and custom tools connect agents with data, actions, and escalations; SIP trunking supports voice connections. Listed integrations include Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. Decagon also lists workflow actions, human handoff, multilingual support, and API access. Security features include AES-256 storage and backup encryption, TLS 1.2 or higher in transit, and zero data retention with AI providers. The paid platform runs on the web and through an API, with pricing available on request.
Forethought Solve
Forethought Solve has no write-up on Specifiction yet; its figures are above.