Decagon vs Kore.ai
Decagon
decagon.ai
Kore.ai
kore.aiSide by side
| Figure | Decagon | Kore.ai |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 1 |
| Spec score · Customer Service Automation Software | 7.3 (#12) | 8.3 (#3) |
| Spec score · Enterprise AI Chatbots Software | 7.3 (#12) | 8.3 (#4) |
| Spec score · AI Customer Service Software | 7.4 (#22) | 8.3 (#10) |
| Spec score · AI Agents for Customer Support Software | 7.4 (#15) | 8.3 (#5) |
| Spec score · Customer Self-Service Software | 7.5 (#26) | 8.3 (#14) |
| Spec score · AI Customer Service Agents | 7.3 (#33) | 8.3 (#6) |
| Spec score · Knowledge Bots | 7.4 (#14) | 8.1 (#9) |
| Spec score · Business Ai Tools | 7.5 (#19) | 8.3 (#14) |
| Channels | The platform unifies customer experiences across chat, voice, and email. | The platform supports more than 40 voice and digital channels. |
| Company | Decagon’s about page names Jesse Zhang and Ashwin Sreenivas as co-founders and describes its focus as concierge customer experiences. | Kore.ai says it was founded in 2014; its 2026 headquarters announcement says its official headquarters remains in Orlando. |
| Headquarters | Decagon’s privacy policy lists a San Francisco, California mailing address. | Orlando, Florida, United States |
| Integrations | Decagon lists connectors for Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. | The platform supports more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. |
| Product | Decagon is a conversational AI platform for building, optimizing, and scaling customer service agents. | Kore.ai describes its Agent Platform as an AI-programmable platform for building AI agents for enterprise workflows. |
| Support | The site lists support contact [email protected]. | Kore.ai directs existing customers to log in to its support team and provides toll-free numbers for the US, UK, and India. |
Plans
In their own words
Decagon
Decagon is a conversational AI platform for building, optimizing, and scaling customer experience agents. It brings chat, voice, and email into a shared intelligence layer, and its supported channels also include SMS and WhatsApp. Teams can define agent workflows in natural language through Agent Operating Procedures. Tools for simulated conversations, unit testing, versioning, experimentation, analytics, observability, and ongoing conversation review support agent development and monitoring. Duet analyzes customer conversations to find workflow gaps and generate, test, and refine procedures. Connectors, APIs, MCP support, and custom tools connect agents with data, actions, and escalations; SIP trunking supports voice connections. Listed integrations include Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. Decagon also lists workflow actions, human handoff, multilingual support, and API access. Security features include AES-256 storage and backup encryption, TLS 1.2 or higher in transit, and zero data retention with AI providers. The paid platform runs on the web and through an API, with pricing available on request.
Kore.ai
Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.