Decagon vs Parloa
Decagon
decagon.ai
Parloa
parloa.comSide by side
| Figure | Decagon | Parloa |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · Enterprise AI Chatbots Software | 7.3 (#12) | 6.9 (#15) |
| Spec score · AI Customer Service Software | 7.4 (#22) | 6.9 (#31) |
| Spec score · AI Agents for Customer Support Software | 7.4 (#15) | 6.9 (#21) |
| Spec score · AI Customer Service Agents | 7.3 (#33) | 7.0 (#37) |
| Spec score · Customer Service Voicebots | 7.4 (#18) | 7.0 (#21) |
| Access controls | Decagon lists role-based access control, single sign-on with Okta and Microsoft Entra, and short-lived, scoped JWT API tokens. | Parloa says role-based access control, multi-factor authentication, and single sign-on are built in. |
| Channels | The platform unifies customer experiences across chat, voice, and email. | Parloa supports customer interactions through chat, voice, messaging, click-to-call, and multimodal channels. |
| Integrations | Decagon lists connectors for Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. | Parloa says it offers more than 50 production-tested native integrations and lists connections including Salesforce, Zendesk, ServiceNow, SAP, OpenAI, Anthropic, and Google Gemini. |
| Product | Decagon is a conversational AI platform for building, optimizing, and scaling customer service agents. | Parloa describes its product as an AI Agent Management Platform for enterprise customer experience. |
| Security | The security page states that data is encrypted with AES-256 at rest and TLS 1.2+ in transit, and that Decagon enforces zero data retention with AI providers including OpenAI and Anthropic. | Parloa lists ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA, DORA, GDPR, and EU AI Act among its compliance standards. |
| Testing and monitoring | The platform offers simulated conversations, unit testing, versioning, A/B experiments, observability, and always-on conversation QA. | Parloa lists simulations, evaluations, versioning, real-time performance monitoring, and analytics for testing and improving agents. |
Plans
In their own words
Decagon
Decagon is a conversational AI platform for building, optimizing, and scaling customer experience agents. It brings chat, voice, and email into a shared intelligence layer, and its supported channels also include SMS and WhatsApp. Teams can define agent workflows in natural language through Agent Operating Procedures. Tools for simulated conversations, unit testing, versioning, experimentation, analytics, observability, and ongoing conversation review support agent development and monitoring. Duet analyzes customer conversations to find workflow gaps and generate, test, and refine procedures. Connectors, APIs, MCP support, and custom tools connect agents with data, actions, and escalations; SIP trunking supports voice connections. Listed integrations include Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. Decagon also lists workflow actions, human handoff, multilingual support, and API access. Security features include AES-256 storage and backup encryption, TLS 1.2 or higher in transit, and zero data retention with AI providers. The paid platform runs on the web and through an API, with pricing available on request.