Decagon vs Zowie
Decagon
decagon.ai
Zowie
getzowie.comSide by side
| Figure | Decagon | Zowie |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 0 |
| Spec score · Customer Service Automation Software | 7.3 (#12) | 7.1 (#14) |
| Spec score · AI Agents for Customer Support Software | 7.4 (#15) | 7.1 (#18) |
| Spec score · AI Customer Service Agents | 7.3 (#33) | 7.1 (#36) |
| Channels | The platform unifies customer experiences across chat, voice, and email. | Zowie lists chat, email, SMS, voice, Hello, WhatsApp, and Messenger as supported agent channels. |
| Company | Decagon’s about page names Jesse Zhang and Ashwin Sreenivas as co-founders and describes its focus as concierge customer experiences. | Zowie’s privacy policy identifies the company as Zowie, Inc. and gives its address as 8 The Green, Dover, Delaware 19901, USA. |
| Headquarters | Decagon’s privacy policy lists a San Francisco, California mailing address. | 8 The Green, Dover, DE 19901, USA |
| Integrations | Decagon lists connectors for Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. | Zowie lists Shopify, Magento, BigCommerce, WooCommerce, Klaviyo, Zendesk, Salesforce, Freshdesk, and other commerce and service systems among its integrations. |
| Product | Decagon is a conversational AI platform for building, optimizing, and scaling customer service agents. | Zowie describes itself as an AI agent platform for building, deploying, and monitoring customer-facing agents. |
| Security | The security page states that data is encrypted with AES-256 at rest and TLS 1.2+ in transit, and that Decagon enforces zero data retention with AI providers including OpenAI and Anthropic. | The Trust Center lists SOC 2, GDPR, CCPA, HIPAA, the Digital Operational Resilience Act, and AWS Foundational Technical Review. |
| Support | The site lists support contact [email protected]. | The subscription terms provide email technical support on weekdays from 9 a.m. to 5 p.m. Eastern Time, excluding U.S. federal holidays. |
In their own words
Decagon
Decagon is a conversational AI platform for building, optimizing, and scaling customer experience agents. It brings chat, voice, and email into a shared intelligence layer, and its supported channels also include SMS and WhatsApp. Teams can define agent workflows in natural language through Agent Operating Procedures. Tools for simulated conversations, unit testing, versioning, experimentation, analytics, observability, and ongoing conversation review support agent development and monitoring. Duet analyzes customer conversations to find workflow gaps and generate, test, and refine procedures. Connectors, APIs, MCP support, and custom tools connect agents with data, actions, and escalations; SIP trunking supports voice connections. Listed integrations include Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. Decagon also lists workflow actions, human handoff, multilingual support, and API access. Security features include AES-256 storage and backup encryption, TLS 1.2 or higher in transit, and zero data retention with AI providers. The paid platform runs on the web and through an API, with pricing available on request.
Zowie
Zowie is a platform for building, deploying and monitoring customer-facing AI agents, with capabilities for support, claims, conversational banking and commerce. Agent Studio combines deterministic Flows, goal-driven Playbooks and Knowledge retrieval. The Orchestrator classifies customer intent, assigns an agent, adapts replies to the channel and logs decisions. Agents can operate across website widgets, mobile apps, email, phone, Facebook Messenger, Instagram Direct, WhatsApp and Viber, with human handoff, voice, multilingual support and workflow actions. Agent Connect connects in-house agents, third-party vendors and human teams through REST API, A2A or SDKs. Supervisor scores conversations, while Traces records decision reasoning and routing activity. Deployment options include managed cloud, private cloud and on-premises; air-gapped deployment is available for on-premises. The platform lists integrations including Shopify, Magento, BigCommerce, WooCommerce, Klaviyo, Zendesk, Salesforce and Freshdesk. Zowie describes the platform as built for enterprises across industries including banking, fintech, telecommunications, insurance, retail and commerce, logistics and healthcare. Pricing is on request, with fees set in an Order Form.