Dedoose vs Dovetail

Dedoose is a cloud-based application for analyzing and visualizing qualitative and mixed methods data. It handles interviews, focus groups, documents, surveys, video, images, audio, social media, and websites, and lets researchers combine qualitative and quantitative material in an analysis process. Charts, graphs, and matrices help users explore findings, with filters for examining segments. Dedoose supports real-time collaboration with other Dedoose users at no additional cost. The first 30 days of a new individual account are free; paid plans start at $12.95 a month. Student and Individual plans charge for active months, while group plans provide centralized billing. Premier and Enterprise are annual plans with SSO integration and account administration. Dedoose says communications use an AES-256 CBC-encrypted SSL/TLS tunnel, passwords are not stored, and project data remains under customer control rather than being shared with third parties. The publisher says Leviathan Security Group verified its login system. Support includes a 24/7 self-service Learning Center and assistance from trained researchers. The service identifies academic, UX, health, and policy researchers among its users.

Dovetail is a customer intelligence platform for organizing and analyzing customer feedback. Projects can bring together interviews, usability tests, sales calls, product demos, documents, audio, video, and survey responses. Dovetail AI provides contextual chat with answers traced to sources, automatic transcription, insight reports, summaries, and analysis of high-volume feedback. Channels continuously classify and track themes, but are available only on Professional and Enterprise plans. Those workspaces can import up to 250 data points per month and buy additional points. Channels can import support tickets from Front, Intercom, Jira Service Management, Freshdesk, HubSpot Service Hub, and Zendesk, as well as reviews from Google Play, Apple App Store, and G2. The API is available on Free, Professional, and Enterprise workspaces for automating tasks, extracting insights, and managing data. The Free plan costs nothing, billed per user per month, and includes one channel, one project, basic chat, and AI summaries. Dovetail runs on the web and offers cloud deployment. It holds SOC 2 Type II and ISO 27001 certifications and states that it is GDPR ready. After cancellation, a workspace remains read-only for 30 days for data export before deletion according to the data retention policy.