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Dovetail

dovetail.com

Free plan WebAPI
Visit dovetail.com
Spec score 7.8 #6 of 32 in AI Market Research Software

What it is

Dovetail is a customer intelligence platform for organizing and analyzing customer feedback. Projects can bring together interviews, usability tests, sales calls, product demos, documents, audio, video, and survey responses. Dovetail AI provides contextual chat with answers traced to sources, automatic transcription, insight reports, summaries, and analysis of high-volume feedback. Channels continuously classify and track themes, but are available only on Professional and Enterprise plans. Those workspaces can import up to 250 data points per month and buy additional points. Channels can import support tickets from Front, Intercom, Jira Service Management, Freshdesk, HubSpot Service Hub, and Zendesk, as well as reviews from Google Play, Apple App Store, and G2. The API is available on Free, Professional, and Enterprise workspaces for automating tasks, extracting insights, and managing data. The Free plan costs nothing, billed per user per month, and includes one channel, one project, basic chat, and AI summaries. Dovetail runs on the web and offers cloud deployment. It holds SOC 2 Type II and ISO 27001 certifications and states that it is GDPR ready. After cancellation, a workspace remains read-only for 30 days for data export before deletion according to the data retention policy.

Spec sheet

What it does
Dovetail is an always-on Customer Intelligence Platform that transforms unstructured customer feedback into strategic advantage.Read 1 Oct 2026 · dovetail.com
API
The Dovetail API is available on Free, Professional, and Enterprise workspaces for scripts and applications that automate tasks, extract insights, and manage data.Read 1 Oct 2026 · dovetail.com
AI analysis
Dovetail AI provides contextual chat with source-traced answers, automatic transcription, insight reports, high-volume Channels analysis, and summaries.Read 1 Oct 2026 · dovetail.com
Cancellation retention
After cancellation, a workspace remains read-only for 30 days for data export and is then deleted according to the data retention policy.Read 1 Oct 2026 · dovetail.com
Channels availability
Channels are available on Professional and Enterprise plans and continuously classify and track themes in high-volume feedback.Read 1 Oct 2026 · dovetail.com
Channels limit
Professional and Enterprise workspaces can import up to 250 data points per month and purchase additional data points.Read 1 Oct 2026 · dovetail.com
Company founding
Dovetail was founded in 2017 in Sydney, Australia and is headquartered in Sydney with offices in San Francisco.Read 1 Oct 2026 · dovetail.com
Data integrations
Channels can directly import support tickets from Front, Intercom, Jira Service Management, Freshdesk, HubSpot Service Hub, and Zendesk, plus reviews from Google Play, Apple App Store, and G2.Read 1 Oct 2026 · dovetail.com
Enterprise support
Enterprise includes priority support, dedicated customer success, and onboarding assistance.Read 1 Oct 2026 · dovetail.com
HIPAA
Dovetail offers an Enterprise HIPAA add-on with controls including disabled CSV and video downloads by default, disabled public sharing by default, enforced SSO, and Business Associate Agreements.Read 1 Oct 2026 · dovetail.com
Projects
Projects let teams analyze customer interviews, usability tests, sales calls, product demos, documents, audio, video, and survey responses.Read 1 Oct 2026 · dovetail.com
Security certifications
Dovetail has SOC 2 Type II and ISO 27001 certification and states that it is GDPR ready.Read 1 Oct 2026 · dovetail.com
Slack integration
The Slack integration syncs messages to Channels, shares Dovetail content, provides notifications and comments, and supports Ask Dovetail as an Enterprise add-on.Read 1 Oct 2026 · dovetail.com

Plans and prices

Free Free user/month one channel · one project · basic chat · AI summaries Read 1 Oct 2026 · dovetail.com
Enterprise Priced on request unlimited Agents · unlimited channels · unlimited projects · unlimited Docs · dashboards · priority support Read 1 Oct 2026 · dovetail.com

Every Dovetail plan and price →

Strong points and limits

Strong points

  • Projects cover interviews, calls, media, and surveys.
  • AI chat answers are traced to sources.
  • API is available on Free, Professional, and Enterprise.
  • Free plan includes one channel and one project.
  • Holds SOC 2 Type II and ISO 27001 certifications.

Limits

  • Channels are limited to Professional and Enterprise plans.
  • Professional and Enterprise workspaces can import 250 data points monthly.
  • Free plan is limited to one channel and one project.
  • Canceled workspaces are deleted after a 30-day read-only period.

Who it suits

Dovetail suits teams analyzing feedback from customer conversations, research sessions, documents, and surveys. Its API is available to teams on Free, Professional, and Enterprise workspaces, while Channels are limited to Professional and Enterprise.

Verdict

Dovetail brings varied customer feedback into projects and adds AI analysis, with its API available on the Free plan. Teams that need continuous Channels analysis should note its plan restriction and monthly import allowance.

Where Specifiction places it

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