Maze

Spec sheet

What it does

Maze is a continuous product-discovery and user-research platform for collecting and acting on customer insights throughout product development.Read 14 Oct 2026 · getapp.com

Product

Maze is a user and market research platform for running studies and bringing research findings into team decisions.Read 2 Oct 2026 · maze.co

Trial

New users get a 30-day free trial without a credit card; the trial ends after 30 days or after 3 studies, whichever comes first.Read 2 Oct 2026 · help.maze.co

Integrations

Listed integrations include Figma, FigJam, Slack, Jira/Confluence, Miro, Notion, Google Calendar, Google Meet, Microsoft Teams, Zoom, Office 365, Outlook.com, Amplitude and AI tools.Read 14 Oct 2026 · maze.co

Security

Maze states that infrastructure runs in AWS virtual private clouds and uses TLS 1.2/256-bit SSL in transit plus AES-256 at rest.Read 14 Oct 2026 · maze.co

Compliance

Maze states on its pricing page that it is SOC 2 Type II certified and describes GDPR support, SSO and role-based workspaces.Read 14 Oct 2026 · maze.co

Support

Maze provides a Help Center and support requests, and the pricing page lists customer success as a plan comparison category.Read 2 Oct 2026 · maze.co

Headquarters

London, United KingdomRead 23 Sep 2026 · maze.co

Company

Maze identifies Jonathan Widawski as CEO and co-founder and says more than 60,000 teams use Maze.Read 2 Oct 2026 · maze.co

AI features

The platform offers an AI study builder, AI moderator, and AI-powered analysis and reporting features.Read 2 Oct 2026 · maze.co

AI moderator

Maze offers an AI moderator that drafts structured discussion guides from a research goal.Read 14 Oct 2026 · maze.co

AI study builder

An AI study builder creates ready-to-launch studies from a stated learning objective.Read 14 Oct 2026 · maze.co

Automated reports

Automated, visual-rich reports summarize findings for sharing with stakeholders.Read 14 Oct 2026 · maze.co

Card sorting

Open and closed card-sorting tasks help researchers test information architecture and naming.Read 14 Oct 2026 · maze.co

Company facts

LinkedIn lists Maze as a privately held software company founded in 2018, headquartered in San Francisco, with 51–200 employees.Read 14 Oct 2026 · linkedin.com

Developer snippet

The website tracking snippet is team-specific JavaScript installed in each tested page's head section.Read 14 Oct 2026 · help.maze.co

Documentation

Maze maintains a public Knowledge Base with setup, testing, mobile, security, privacy and MCP articles.Read 14 Oct 2026 · help.maze.co

Funding and scale

Maze's company page reports more than 100 employees, over 60,000 customer teams and $60 million in total funding.Read 14 Oct 2026 · maze.co

Funding news

Maze announced a Series B funding round on June 9, 2022 to expand its product-research platform.Read 14 Oct 2026 · maze.co

Legal entity

Maze’s terms identify the contracting company as MAZE.DESIGN LTD. and give its address as 167–169 Great Portland Street, 5th Floor, London, UK W1W 5PF.Read 2 Oct 2026 · maze.co

Licence

Maze's tracking script is closed-source, and Maze does not present the SaaS platform as open-source software.Read 14 Oct 2026 · help.maze.co

Limit: mobile experience

Reviewers cite mobile-testing weaknesses, while Google Play users report blank screens, difficult controls and uploads that fail.Read 14 Oct 2026 · play.google.com

Limit: participant quality

Reviewers report that some recruited testers do not follow instructions or abandon tasks, reducing data quality.Read 14 Oct 2026 · trustradius.com

Limit: prototype maintenance

Reviewers report that updating Figma prototypes or flows can break links or wipe path configurations.Read 14 Oct 2026 · trustradius.com

Limit: survey flexibility

G2 reviewers report that some question formats lack flexibility, including combining multiple-choice and explanation responses in one block.Read 14 Oct 2026 · g2.com

Limit: website testing

Website tests must stay in one browser tab, and in-page interactions that do not change the URL are not captured as path steps.Read 14 Oct 2026 · help.maze.co

Live website testing

Website tests can capture participant behavior on live sites through a JavaScript snippet.Read 14 Oct 2026 · help.maze.co

MCP access model

MCP is Enterprise-only, uses OAuth 2.1, follows workspace permissions and provides read-only access.Read 14 Oct 2026 · help.maze.co

MCP server

Maze provides a remote HTTPS MCP server connecting research data to ChatGPT, Claude, Copilot and Cursor.Read 14 Oct 2026 · help.maze.co

Mobile app

Maze Participate supports iOS 16.5+ and Android 10+ for participants testing native mobile apps.Read 2 Oct 2026 · help.maze.co

Mobile testing

Maze Participate supports native-app testing on iOS 16.5 or later and Android 10 or later; iPad testing requires iPadOS 17 or later.Read 14 Oct 2026 · help.maze.co

Moderated interviews

Maze supports moderated interview studies with scheduling and reporting workflows.Read 14 Oct 2026 · maze.co

Panel-credit pricing

Published credit bundles are 50 for $250, 100 for $500 and 500 for $2,500; unmoderated responses cost 3 Core-panel credits, or 5 B2C/9 B2B Extended-network credits.Read 14 Oct 2026 · help.maze.co

Participant panel

Maze says its participant panel has over 6 million participants worldwide.Read 2 Oct 2026 · maze.co

Praise: ease and speed

Reviewers repeatedly praise Maze for an intuitive interface, quick study setup, fast feedback collection and easy Figma connections.Read 14 Oct 2026 · g2.com

Praise: reporting

TrustRadius reviewers commonly value Maze's reports, filters, heatmaps and analytics for data-informed decisions.Read 14 Oct 2026 · trustradius.com

Prototype testing

Teams can import prototypes and validate designs with usability studies before development.Read 14 Oct 2026 · maze.co

Rating on Capterra

4.5 out of 5 from 10 reviews.Read 14 Oct 2026 · capterra.com

Rating on Chrome Web Store

4.1 out of 5 from 41 ratings.Read 14 Oct 2026 · chromewebstore.google.com

Rating on G2

4.5 out of 5 from 111 reviews.Read 14 Oct 2026 · g2.com

Rating on GetApp

4.5 out of 5 from 10 reviews.Read 14 Oct 2026 · getapp.com

Rating on Google Play

2.9 out of 5 from 38 reviews.Read 14 Oct 2026 · play.google.com

Rating on TrustRadius

7.9 out of 10 from 39 reviews and ratings.Read 14 Oct 2026 · trustradius.com

Recruitment panel

Maze says its participant panel exceeds 6 million people, with demographic targeting and scheduling.Read 14 Oct 2026 · maze.co

Research methods

Maze supports qualitative and quantitative research, including prototype tests, surveys, moderated interviews, live website testing, mobile testing, card sorting, and tree testing.Read 2 Oct 2026 · maze.co

SDK/package limitation

Maze documents that its tracking code has no npm package.Read 14 Oct 2026 · help.maze.co

Surveys

The platform includes survey studies for quantitative and qualitative feedback.Read 14 Oct 2026 · maze.co

Trial limits

During the trial, accounts can create up to 3 studies and add up to 5 team members; some features, including SSO and AI-moderated studies, are excluded.Read 2 Oct 2026 · help.maze.co

Trial restrictions

The 30-day trial excludes features including SSO, workspaces, AI-moderated studies, App Test, Maze Participate and device restrictions.Read 14 Oct 2026 · help.maze.co

Plans and prices

Every Maze plan and price →

Where Specifiction places it

• AI User Research Tools#1 of 339.0
• AI Market Research Software#1 of 329.1
• UX Research Software#1 of 299.0
• Usability Testing Software#2 of 529.1
• User Testing#2 of 259.1
• User Experience Software#4 of 339.0