Maze vs Userfeel
Maze
maze.co
Userfeel
userfeel.comSide by side
| Figure | Maze | Userfeel |
|---|---|---|
| Price from | $99/mo | $250/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 5 |
| Spec score · AI User Research Tools | 9.0 (#1) | 8.8 (#2) |
| Spec score · UX Research Software | 9.0 (#1) | 8.7 (#3) |
| Spec score · Usability Testing Software | 9.1 (#2) | 8.9 (#3) |
| Spec score · User Testing | 9.1 (#2) | 8.9 (#3) |
| Spec score · User Experience Software | 9.0 (#4) | 8.9 (#6) |
| Headquarters | London, United Kingdom | London, England, United Kingdom |
| Legal entity | Maze’s terms identify the contracting company as MAZE.DESIGN LTD. and give its address as 167–169 Great Portland Street, 5th Floor, London, UK W1W 5PF. | UK Companies House lists USERFEEL LTD as an active private company incorporated on March 3, 2015, at 71–75 Shelton Street, London. |
| Participant panel | Maze says its participant panel has over 6 million participants worldwide. | Userfeel says its vetted tester panel has over 1 million testers and supports studies in more than 40 languages. |
| Product | Maze is a user and market research platform for running studies and bringing research findings into team decisions. | Userfeel provides product teams and agencies with AI-driven research tools and human insights for usability research. |
| Rating on Capterra | 4.5 out of 5 from 10 reviews. | 4.5 out of 5 from 16 reviews. |
| Rating on G2 | 4.5 out of 5 from 111 reviews. | 4.5 out of 5 from 105 reviews. |
| Rating on GetApp | 4.5 out of 5 from 10 reviews. | 4.5 out of 5 from 16 reviews. |
| Rating on Google Play | 2.9 out of 5 from 38 reviews. | 2.9 out of 5 from about 2,060 reviews. |
| Research methods | Maze supports qualitative and quantitative research, including prototype tests, surveys, moderated interviews, live website testing, mobile testing, card sorting, and tree testing. | The platform offers moderated and unmoderated tests, surveys, card sorting, and tree testing. |
| Support | Maze provides a Help Center and support requests, and the pricing page lists customer success as a plan comparison category. | Userfeel says its development and support are provided by Netstudio EE, whose employees have access to Userfeel servers and data for those purposes. |
| What it does | Maze is a continuous product-discovery and user-research platform for collecting and acting on customer insights throughout product development. | Userfeel is a cloud usability-research platform that records real users testing websites, apps and prototypes and helps teams analyze the sessions. |
Plans
Userfeel
- FreeFree
- Solo$3,000 a year
- Team$5,500 a year
- Enterprise$15,000 a year
- CustomPriced on request
In their own words
Userfeel
Userfeel gives product teams and agencies tools for usability research, combining AI analysis with feedback from human testers. Researchers can run moderated or unmoderated tests, surveys, card sorts, and tree tests. They can recruit from a panel Userfeel says has over 1 million testers across more than 40 languages, or bring their own participants. Filters include country, language, age, gender, and role. Studies can cover desktop, mobile, tablet, and app contexts. AI tools provide session summaries, sentiment analysis, and recommendations tied to session evidence; voice transcription creates searchable, time-stamped transcripts. The free plan includes 3 credits per month and supports your own tester. Solo costs $3,000 a year; Team is $5,500 a year and Enterprise is $15,000 a year. Userfeel says data is stored in the European Union and reports compliance with ISO/IEC 27001:2022, SOC 2 Type 2, EU GDPR, UK GDPR, and the UK Data Protection Act 2018. Its support and development provider has access to servers and data for those purposes.