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InsightLab

getinsightlab.com

From $15/mo Free plan Web
Visit getinsightlab.com
Spec score 8.2 #7 of 33 in AI User Research Tools

What it is

InsightLab analyzes qualitative data from conversations, surveys and other customer interactions to help teams identify themes and insights. It handles user interviews, customer touchpoints, sales calls, audio and video recordings, as well as survey responses. Digital research agents conduct interviews with follow-up questions; users can also upload recordings or transcripts, ask questions about a dataset, and receive references and clips from the original material. The platform can generate themes, support custom coding, and let teams edit and export theme boards. Its surveys can speak and analyze 70 languages through text or voice. Insight Pipelines import Intercom and Zendesk tickets, Reddit, surveys and CSV files, organize feedback by topic, support custom buckets, and send recurring reports to email or Slack. InsightLab says customer data remains customer-owned and is not sold or used to train AI models, and that it is stored on SOC2- and ISO 27001-certified servers. It runs on the web and has a free plan at free. The Basic plan is $15 a month and the Business plan is $49 a month; a 3-day trial is noted.

Spec sheet

Security
InsightLab says customer data is securely stored on SOC2 and ISO 27001 certified servers.Read 1 Oct 2026 · getinsightlab.com
Support
The plans include email support, priority email support, or personalized and priority service depending on the plan.Read 1 Oct 2026 · getinsightlab.com
Headquarters
Vancouver, CanadaRead 28 Sep 2026 · getinsightlab.com
AI interviews
The platform uses digital research agents to conduct qualitative interviews with follow-up questions.Read 1 Oct 2026 · getinsightlab.com
Cancel-flow installation
InsightLab says its cancel flow can be embedded in an app in less than five minutes.Read 1 Oct 2026 · getinsightlab.com
Company mission
InsightLab's stated mission is to help people invent things that matter by enabling qualitative user research at scale.Read 1 Oct 2026 · getinsightlab.com
Data ownership
InsightLab says customer data belongs to the customer and is never sold or used to train AI models.Read 1 Oct 2026 · getinsightlab.com
Data types
Users can analyze surveys, user interviews, customer touchpoints, sales calls, audio recordings and video recordings.Read 1 Oct 2026 · getinsightlab.com
Languages
InsightLab says its surveys can speak and analyze 70 different languages through text or voice.Read 1 Oct 2026 · getinsightlab.com
Pipeline imports
Insight Pipelines import Intercom and Zendesk tickets, Reddit, surveys and other data, with CSV import also listed on pricing.Read 1 Oct 2026 · getinsightlab.com
Product purpose
InsightLab analyzes qualitative data from conversations and surveys to help teams find insights.Read 1 Oct 2026 · getinsightlab.com
Querying
Users can upload audio, video and transcripts, ask questions about the dataset, and receive references and clips from the original data.Read 1 Oct 2026 · getinsightlab.com
Reporting integrations
Insight Pipelines can send recurring reports to email or Slack.Read 1 Oct 2026 · getinsightlab.com
Semantic bucketing
The pipeline organizes feedback by topic rather than keyword and supports custom buckets based on examples and descriptions.Read 1 Oct 2026 · getinsightlab.com
Target users
InsightLab says it is for product managers, insight teams, startups, researchers and agencies seeking consumer insights.Read 1 Oct 2026 · getinsightlab.com
Thematic analysis
InsightLab can auto-generate themes, let users customize coding, and allow theme boards to be edited and exported.Read 1 Oct 2026 · getinsightlab.com

Plans and prices

Free Free per month 100 tickets/month · Intercom, Zendesk and CSV import · basic charts and reports · scheduled Email and Slack reporting Read 1 Oct 2026 · getinsightlab.com
Basic plan $15 a month per month (for individuals) 1000 lines of open ended survey responses · 25 hours of audio/month · 300 AI-Powered Interviews/month · focus groups up to 10 people Read 1 Oct 2026 · getinsightlab.com
Basic plan $15 a month per month 1000 tickets/month · Intercom, Zendesk and CSV import · basic charts and reports · automated Email and Slack reporting · Email Support Read 1 Oct 2026 · getinsightlab.com
Business plan $49 a month per month 5000 lines of open ended survey responses · 50 hours of audio/month · 1000 AI-Powered Interviews/month · focus groups up to 10 people Read 1 Oct 2026 · getinsightlab.com
Business plan $49 a month per month 10,000 tickets/month · Intercom, Zendesk and CSV import · advanced charts and reports · customizable Email and Slack reporting · Priority Email Support Read 1 Oct 2026 · getinsightlab.com
Enterprise plan Priced on request Unlimited open-ended response analysis · unlimited AI-Powered Interviews · panel participant recruitment · multiple project workspaces Read 1 Oct 2026 · getinsightlab.com
Enterprise plan Priced on request Unlimited smart bucketing · Intercom, Zendesk and CSV import · customized report generation · personalized and priority service Read 1 Oct 2026 · getinsightlab.com

Every InsightLab plan and price →

Strong points and limits

Strong points

  • Analyzes recordings, transcripts, surveys and sales calls
  • Survey support covers 70 languages
  • Pipeline reports can go to email or Slack
  • Customer data is not used to train AI models

Limits

  • Runs on the web only
  • Basic and Business plans have monthly response or audio limits
  • No moderated interviews are listed

Who it suits

It suits product managers, insight teams, startups, researchers and agencies working with qualitative customer or user feedback. The free plan may fit teams starting with ticket analysis and scheduled reports.

Verdict

InsightLab combines qualitative analysis, AI interviews and feedback pipelines, with a free entry plan and defined paid tiers. Check the listed volume limits against the amount of research data to analyze.

Where Specifiction places it

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