DelightChat vs eksis
DelightChat
delightchat.io
eksis
eksis.ioSide by side
| Figure | DelightChat | eksis |
|---|---|---|
| Price from | $29/mo | $4/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 3 | 5 |
| Spec score · Social Customer Service Software | 8.2 (#9) | 9.0 (#2) |
| Automation | Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. | Keyword rules can reply publicly, send a direct message, apply quiet hours and enforce per-person sending limits. |
| Integrations | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. | The integration catalog lists Instagram, Facebook, TikTok, YouTube, LinkedIn, X, Threads, Pinterest, Bluesky, Google Business, Shopee and DEV Community. |
| Security | The privacy policy says DelightChat has technical and organizational measures designed to protect personal information and identifies AWS as its cloud computing service provider. | The privacy policy says social account tokens are encrypted with AES-256-GCM, passwords are stored as hashes, and traffic uses HTTPS. |
| Support | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. | Support is provided by email in English or Bahasa Indonesia, with a stated response target of two business days and no phone line or chatbot. |
Plans
eksis
- FreeFree
- Starter$4 a month
- Premium$15 a month
- X credits$25, paid once
- Agency$39 a month
In their own words
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.
eksis
eksis is a web and API social media control panel for creators, small businesses, and agencies. A shared composer and calendar schedule posts across connected accounts while adapting content to platform rules. Comments and direct messages can appear in one inbox where each platform permits those actions. Automation rules can reply to messages, including keyword-triggered public replies and direct messages with per-person limits and quiet hours. Integrations cover Instagram, Facebook, TikTok, YouTube, LinkedIn, X, Threads, Pinterest, Bluesky, Google Business, Shopee, and DEV Community. TikTok comments and messages stay in TikTok’s app, and LinkedIn engagement handling depends on API access. AI tools draft captions, alter tone or length, suggest hashtags, and draft replies. The Free plan has one account and 15 scheduled posts monthly; paid plans add capacity, analytics, approvals, reports, and longer inbox history.