DelightChat vs Growby
DelightChat
delightchat.ioGrowby
growby.netSide by side
| Figure | DelightChat | Growby |
|---|---|---|
| Price from | $29/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 6 |
| Spec score · WhatsApp Marketing Software | 8.2 (#16) | 9.2 (#6) |
| Automation | Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. | Growby lists birthday, anniversary, and festival automations, with plan limits ranging from 1 to 1,000 automations in its pricing comparison. |
| Integrations | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. | The pricing comparison lists Google Sheets and Zapier integrations on paid plans, while Growby’s Google Sheets guide says contact data syncs every 8 hours. |
| Product | DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands. | Growby describes itself as a WhatsApp engagement and marketing platform built on the official WhatsApp API. |
| Support | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. | The site lists weekday pre-sale and post-sale phone support hours of Monday through Friday, 10:00–18:00 IST, and provides [email protected] for inquiries. |
Plans
Growby
- FreeFree
- Basic₹2,000, paid once
- Standard₹6,000, paid once
- Professional₹11,000, paid once
- Enterprise₹20,000, paid once
- ResellerPriced on request
In their own words
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.