DelightChat vs InfiQ
DelightChat
delightchat.io
InfiQ
infiq.inSide by side
| Figure | DelightChat | InfiQ |
|---|---|---|
| Price from | $29/mo | ₹832.50/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 3 | 5 |
| Spec score · WhatsApp Business API Providers | 8.2 (#9) | 8.1 (#11) |
| Integrations | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. | The site says Shopify, WooCommerce, Razorpay, CRM and other native one-click connectors are coming soon; tools can currently connect through the REST API and webhooks. |
| Intended customers | The company describes its intended audience as small and medium-sized D2C and ecommerce brands running lean teams. | InfiQ describes its platform as built for Indian businesses and lists use cases across industries including e-commerce, healthcare, education, finance and real estate. |
| Pricing limits | Plans have monthly ticket and marketing-contact allowances, with extra usage priced per additional tickets or contacts. | Platform subscriptions are separate from Meta per-message charges, and prices on the pricing page are exclusive of GST. |
| Product | DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands. | InfiQ provides WhatsApp Business API messaging infrastructure with campaigns, chatbots, a shared inbox and developer APIs. |
| Security | The privacy policy says DelightChat has technical and organizational measures designed to protect personal information and identifies AWS as its cloud computing service provider. | The security page states that data is encrypted in transit with TLS 1.2 or higher and at rest with AES-256, and that administrative actions are recorded in tamper-evident, hash-chained audit logs. |
| Support | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. | Lite includes chat and WhatsApp support with a 36–48 hour response SLA; Growth includes call, chat and WhatsApp support with a response SLA within 24 hours. |
Plans
InfiQ
- Lite₹999 a month
- Growth₹2,999 a month
- Lite₹9,990 a year
- Growth₹29,990 a year
- EnterprisePriced on request
In their own words
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.