DelightChat vs OpenWA
DelightChat
delightchat.io
OpenWA
open-wa.orgSide by side
| Figure | DelightChat | OpenWA |
|---|---|---|
| Price from | $29/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 1 |
| Spec score · WhatsApp Business API Providers | 8.2 (#9) | 7.7 (#19) |
| Integrations | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. | The maker documents community nodes for n8n and SDKs for JavaScript/TypeScript, Python and PHP. |
| Product | DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands. | OpenWA is an open-source, self-hosted WhatsApp API gateway that wraps a WhatsApp connection in a REST API for applications to send and receive messages. |
Plans
In their own words
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.