DelightChat vs Sandeshly
DelightChat
delightchat.io
Sandeshly
sandeshly.comSide by side
| Figure | DelightChat | Sandeshly |
|---|---|---|
| Price from | $29/mo | ₹999/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 3 | 3 |
| Spec score · WhatsApp Marketing Software | 8.2 (#16) | 8.8 (#11) |
| Automation | Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. | Automation supports multi-step drip sequences, signup or reply triggers, FAQ responses and conditional routing. |
| Integrations | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. | The maker lists Meta WhatsApp Business Cloud API, Meta lead forms, click-to-WhatsApp, inbound webhooks, and an inbound-lead API. |
| Product | DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands. | Sandeshly is a WhatsApp Marketing and CRM platform built on the official Meta WhatsApp Business Cloud API. |
| Security | The privacy policy says DelightChat has technical and organizational measures designed to protect personal information and identifies AWS as its cloud computing service provider. | The privacy policy says WhatsApp access tokens are encrypted at rest, passwords are bcrypt-hashed, and TLS is used when deployed behind a properly configured TLS terminator. |
| Support | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. | Free lists community and email support, Starter lists standard email support, and Growth lists standard support with onboarding guidance. |
Plans
In their own words
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.