DelightChat vs Sendiee Teambox
DelightChat
delightchat.io
Sendiee Teambox
sendiee.comSide by side
| Figure | DelightChat | Sendiee Teambox |
|---|---|---|
| Price from | $29/mo | $1.83/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 7 |
| Spec score · Social Customer Service Software | 8.2 (#9) | 8.2 (#10) |
| Integrations | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. | The pricing feature matrix lists Shopify, Zoho and Meta Pixel (CAPI) on Pro and Business, and custom integrations on Enterprise. |
| Product | DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands. | Sendiee Teambox is a shared team inbox that brings WhatsApp, Instagram, Messenger and LINE conversations into one queue. |
| Security | The privacy policy says DelightChat has technical and organizational measures designed to protect personal information and identifies AWS as its cloud computing service provider. | Sendiee states that it encrypts data at rest with AES-256 and in transit with TLS 1.2+, and offers a SOC 2 Type II report under NDA while its policy says Type I was attested in 2025. |
| Support | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. | The pricing page lists priority support with Pro, Business, Creator Plus and Enterprise, and an account manager with Business and Enterprise. |
Plans
Sendiee Teambox
- FreeFree
- Creator Lite$22 a year
- Creator Plus$29 a year
- Growth$30 a year
- Pro$52 a year
- Business$67 a year
- EnterprisePriced on request
In their own words
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.
Sendiee Teambox
Sendiee Teambox is a shared team inbox that brings WhatsApp, Instagram, Messenger and LINE conversations into a common queue. Messages from one customer across supported channels can appear in a single thread. Teams can route conversations by conditions, assign them manually, or use AI handover to route a human request to a team and round-robin an agent with a summary. Admin, Manager, Team Lead and Agent roles support team management and role-based conversation visibility. Inbox controls include advanced filters, custom statuses, assignment history, and insights into volume, response time and resolution. AI tools include translation, conversation summaries, quick replies, per-chat controls and live manager instructions. Apps are available on web, macOS, Windows, iPhone, iPad and Android, with push notifications and mobile biometric locks. The free plan includes one channel, one AI assistant, 1,000 contacts, 1,000 conversations per month and one team member. The listed pricing note says paid plans start at $12/mo billed annually, and a 14-day trial is listed.