DelightChat vs Whatso
DelightChat
delightchat.io
Whatso
whatso.devSide by side
| Figure | DelightChat | Whatso |
|---|---|---|
| Price from | $29/mo | $29/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · WhatsApp Business API Providers | 8.2 (#9) | 7.1 (#27) |
| Spec score · WhatsApp Customer Service Software | 8.2 (#14) | 7.2 (#29) |
| Integrations | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. | Whatso connects WhatsApp messaging through the official WhatsApp Business Platform Cloud API and supports webhook-powered flows for order tracking and lead capture. |
| Product | DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands. | Whatso turns a WhatsApp Business number into a shared team inbox for assigning chats, replying with templates, automating with chatbots, and sending broadcasts. |
| Security | The privacy policy says DelightChat has technical and organizational measures designed to protect personal information and identifies AWS as its cloud computing service provider. | The site says company data is isolated, secrets are encrypted at rest, and inbox access is limited to each team. |
| Support | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. | Support is available by email at [email protected], and Whatso says it typically replies within one business day. |
Plans
In their own words
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.