Desk Support Monkey vs FreeITSM
Desk Support Monkey
desksupportmonkey.com
FreeITSM
freeitsm.co.ukSide by side
| Figure | Desk Support Monkey | FreeITSM |
|---|---|---|
| Price from | €49/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 2 |
| Spec score · AI IT Service Desk Software | 8.3 (#12) | 8.9 (#4) |
| Asset management | It tracks laptops, desktops, phones, tablets, monitors, printers and peripherals through purchase, assignment, maintenance and decommissioning. | Assets tracks custody, locations, warranties and QR labels and can synchronize VMware vCenter, Proxmox, VMware Cloud Director and Intune data. |
| Maker | Juan Macias is identified as the human Orchestrator and the architect behind Desk Support Monkey. | The project is built by Ed Mozley, an IT professional working in infrastructure and applications for a London law firm. |
| Support | Free includes GitHub community support; Starter includes email support within 48 hours, Growth priority email support within 24 hours, and Scale same-day support SLA. | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. |
Plans
Desk Support Monkey
- FreeFree
- Starter€49 a month
- Growth€99 a month
- Scale€199 a month
In their own words
Desk Support Monkey
Desk Support Monkey manages company hardware operations, from employee service requests to asset tracking, procurement, maintenance, shipping and scheduling. Employees can submit six request types: incidents, equipment, onboarding, repairs, configuration and access. The system tracks laptops, desktops, phones, tablets, monitors, printers and peripherals across purchase, assignment, maintenance and decommissioning. It keeps assignment histories, incident audit trails, maintenance documentation and procurement records mapped to NIS2 requirements.
Incoming requests can be classified with Groq or OpenAI, including suggested type, subtype and priority. The platform provides 57 MCP tools for Claude Desktop and other assistants, alongside scoped API keys for integrations. Employee, Technician, Admin and Super Admin roles operate with company isolation. It is open source under AGPL and can be self-hosted, or used as an EU-hosted cloud service. The Free plan is €0 forever; cloud plans start at €49 per month. Free includes GitHub community support, while paid tiers list email support or a same-day SLA.
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.