Desk Support Monkey vs TOPdesk

Desk Support Monkey manages company hardware operations, from employee service requests to asset tracking, procurement, maintenance, shipping and scheduling. Employees can submit six request types: incidents, equipment, onboarding, repairs, configuration and access. The system tracks laptops, desktops, phones, tablets, monitors, printers and peripherals across purchase, assignment, maintenance and decommissioning. It keeps assignment histories, incident audit trails, maintenance documentation and procurement records mapped to NIS2 requirements.

Incoming requests can be classified with Groq or OpenAI, including suggested type, subtype and priority. The platform provides 57 MCP tools for Claude Desktop and other assistants, alongside scoped API keys for integrations. Employee, Technician, Admin and Super Admin roles operate with company isolation. It is open source under AGPL and can be self-hosted, or used as an EU-hosted cloud service. The Free plan is €0 forever; cloud plans start at €49 per month. Free includes GitHub community support, while paid tiers list email support or a same-day SLA.

TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.