Desk365 vs DevRev
Desk365
desk365.io
DevRev
devrev.aiSide by side
| Figure | Desk365 | DevRev |
|---|---|---|
| Price from | $1/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 12 | 3 |
| Spec score · Help desk software | 9.2 (#5) | 7.4 (#77) |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2020 |
| Headquarters | Union City, California, USA | Palo Alto, California, USA |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The marketplace lists integrations including Zendesk, Salesforce, ServiceNow, Jira, HubSpot, Google Drive, Confluence, and Notion. |
| Intended users | Desk365 says its free plan supports up to 50 tickets monthly and is ideal for solopreneurs or personal projects. | DevRev describes Computer as serving enterprise search, employee service desks, and customer self-service support. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | DevRev describes Computer as an enterprise AI product that builds a knowledge graph from connected business systems and powers enterprise search, employee service desks, and customer self-service support, including voice. |
| Support | The plan comparison lists 24×7 email support and migration assistance on all three paid plans; a Customer Success Manager is listed for Plus and Premium. | The pricing page lists Bronze-level support for Mini, Silver-level support for Pro, and Gold-level support for Max. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.