Desk365 vs KIX
Desk365
desk365.io
KIX
kixdesk.comSide by side
| Figure | Desk365 | KIX |
|---|---|---|
| Price from | $1/mo | €33/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 12 | 5 |
| Spec score · IT SLA Management Software | 9.3 (#2) | 9.1 (#6) |
| Spec score · IT Help Desk Software | 9.3 (#3) | 9.1 (#9) |
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | KIX exposes a version 1 REST API using a WebToken session obtained through the /auth endpoint. |
| Asset management | Premium includes lifecycle tracking, software management, inventory, vendors and depreciation. | KIX includes an asset database/CMDB and supports linking service work to devices and configuration items. |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. |
| Security | Desk365 states that it is GDPR compliant and describes TLS 1.2 or higher for data in transit and AES-256 encryption for stored data. | KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start. |
| Support | The plan comparison lists 24×7 email support and migration assistance on all three paid plans; a Customer Success Manager is listed for Plus and Premium. | The maker says its support is provided directly by the manufacturer and offers implementation, training, technical help, and user support. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
KIX
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
KIX
KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. Its stated uses include help desks, customer support, and field service management. Teams can manage tickets in list or Kanban views and keep searchable internal and external communications with them. Asset management links assets to related tickets and service level agreements, with integrations for inventory tools including baramundi and opsi. KIX provides a REST API, and external tools and data can connect through add-ons, web services, and database access. The software is offered for cloud and on-premises use. Regular single-instance operation requires a Debian- or Ubuntu-based Linux host with AMD64 architecture. The free KIX Start edition has limited functionality and no support or maintenance. KIX Pro Business Cloud starts at €33 a month per agent; Pro Business On-Prem starts at 3690.00 EUR once for packages of 10–250 agents. Enterprise plan prices are available on request. A 30-day trial provides full access, and the maker offers implementation, training, technical help, and user support.