Desk365 vs LiveAgent
Desk365
desk365.io
LiveAgent
liveagent.comSide by side
| Figure | Desk365 | LiveAgent |
|---|---|---|
| Price from | $1/mo | $15/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 12 | 13 |
| Spec score · Help desk software | 9.2 (#5) | 8.8 (#19) |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2004 |
| Free plan | Yes | Yes |
| Headquarters | Union City, California, USA | Bratislava, Slovakia |
| SLA management | Yes | Yes |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
LiveAgent
- Small business$15 a month
- Medium business$29 a month
- Large business$49 a month
- Enterprise$69 a month
- Small business annual$15 a month
- Small business monthly$19 a month
- Medium business annual$29 a month
- Medium business monthly$35 a month
- Large business annual$49 a month
- Large business monthly$59 a month
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
LiveAgent
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox. Teams can handle email, live chat, phone, social media, WhatsApp, Viber and a knowledge base, alongside ticket automation, SLA management, a help center, customer portal and API access. The platform lists more than 200 integrations. Its AI chatbot provides support in more than 100 languages, and built-in AI can automate up to 75% of conversations. LiveAgent offers a 30-day trial, but the listed information does not state a permanent free plan. Small business costs $15 per agent per month when billed annually, or $19 per agent per month when billed monthly. Medium business costs $29 per agent per month billed annually or 35.00 USD billed monthly. Large business is 49.00 USD annually or 59.00 USD monthly per agent, and Enterprise is 69.00 USD annually or 85.00 USD monthly per agent. Plans can be upgraded, downgraded or canceled at any time, with no contracts or setup fees. LiveAgent was founded in 2004 and is headquartered in Bratislava, Slovakia.