Desk365 vs Spiceworks Cloud Help Desk
Desk365
desk365.ioSpiceworks Cloud Help Desk
spiceworks.comSide by side
| Figure | Desk365 | Spiceworks Cloud Help Desk |
|---|---|---|
| Price from | $1/mo | $5/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 12 | 5 |
| Spec score · IT Ticketing Systems | 9.4 (#1) | 8.7 (#10) |
| Spec score · IT Help Desk Software | 9.3 (#3) | 8.7 (#17) |
| Company facts | Kani Technologies Inc. is privately held, founded in 2020, headquartered in the San Francisco Bay Area and listed at 51–200 employees on LinkedIn. | LinkedIn lists Spiceworks as privately held, founded in 2006, headquartered in Austin, Texas, with 201–500 employees. |
| Headquarters | Union City, California, USA | Spiceworks lists Austin, Texas as its headquarters. |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The product is described as integrating with email, Active Directory and other Spiceworks tools; third-party business integrations are limited according to an independent review. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | The service includes a knowledge base for articles, FAQs and tutorials, with articles linkable to tickets. |
| Mobile access | Desk365 provides mobile responsive web portals for agents and end users, and its plan comparison lists mobile views for iOS and Android. | Spiceworks provides Android and iPhone apps for viewing, creating, assigning, updating, closing and reopening tickets. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | Spiceworks describes Cloud Help Desk as one of its free tools and apps. |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.3 out of 5 from 311 reviews |
| Rating on Gartner Peer Insights | 4.6 out of 5 from 5 ratings. | The opened Gartner page shows favorable reviewer experience but does not display an aggregate numeric rating or review count. |
| Rating on GetApp | 4.9 out of 5 from 12 reviews. | 4.4 out of 5 from 586 reviews |
| Rating on Software Advice | 4.9 out of 5 from 12 reviews. | 4.4 out of 5 from 586 reviews |
| Reporting | Desk365 offers productivity, ticket-trend, agent-performance and custom reports, with Power BI integration. | Dashboards, time tracking, activity tracking and reporting tools are available for service performance analysis. |
| Support | The plan comparison lists 24×7 email support and migration assistance on all three paid plans; a Customer Success Manager is listed for Plus and Premium. | Spiceworks directs Cloud Help Desk users to email support, subscription support forms and community forums through its Jira-based help center. |
| What it does | Desk365 combines customer support and IT helpdesk ticketing, assets, Microsoft Teams and AI agents in one workspace. | Cloud Help Desk is a hosted IT ticketing service for logging, assigning, prioritizing and resolving internal support requests. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
Spiceworks Cloud Help Desk
- CoreFree
- Core PlanFree
- Premium Plan - annual$5 a month
- Premium$6 a month
- Premium Plan - monthly$6 a month
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk has no write-up on Specifiction yet; its figures are above.