Desk365 vs Sugar Serve
Desk365
desk365.ioSugar Serve
sugarcrm.comSide by side
| Figure | Desk365 | Sugar Serve |
|---|---|---|
| Price from | $1/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 12 | 3 |
| Spec score · Help desk software | 9.2 (#5) | 8.5 (#25) |
| Documentation and support | Desk365 provides a searchable help center, FAQs, knowledge-base documentation, email helpdesk and live online training. | Documentation includes application, administration, developer, portal, release-note and supported-platform guides, with support portals and knowledge-base resources. |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2004 |
| Free plan | Yes | No |
| Headquarters | Union City, California, USA | Cupertino, California, United States |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Sugar supports native connectors and marketplace add-ons, with integrations for ERP and other back-office systems. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | Customers can search knowledge articles, obtain answers and open cases through self-service. |
| Mobile support | The official mobile experience is a responsive browser portal for phones, including ticketing, knowledge base and reports. | Sugar's mobile app supports current iPhone, iPad and Android OS ranges, and mobile-browser access is also documented. |
| Praise: usability and support | Independent reviewers repeatedly describe setup and daily use as easy and support as responsive. | A Capterra reviewer praised the friendly interface, organized dashboard and responsive support, while noting resolution could sometimes take time. |
| Rating on Capterra | 4.9 out of 5 from 12 reviews. | 5.0 out of 5 from 1 review |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.5 out of 5 from 37 reviews |
| Rating on Gartner Peer Insights | 4.6 out of 5 from 5 ratings. | 4.5 out of 5 from 251 ratings |
| Rating on GetApp | 4.9 out of 5 from 12 reviews. | 5.0 out of 5 from 1 review |
| Rating on Software Advice | 4.9 out of 5 from 12 reviews. | 5.0 out of 5 from 1 review |
| SLA management | Yes | Yes |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
Sugar Serve
- ServePrice not published
- Sugar Serve (G-Cloud reseller listing)£64 a month
- Sugar Serve$80 a month
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
Sugar Serve
Sugar Serve has no write-up on Specifiction yet; its figures are above.