Deskpro vs eDesk
Deskpro
deskpro.com
eDesk
edesk.comSide by side
| Figure | Deskpro | eDesk |
|---|---|---|
| Price from | $39/mo | $39/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 4 |
| Spec score · Multilingual Customer Support Software | 9.0 (#3) | 7.3 (#14) |
| Spec score · Ticketing Software | 9.0 (#4) | 7.3 (#23) |
| Spec score · Help desk software | 8.9 (#17) | 7.2 (#80) |
| Spec score · Social Media Customer Service Software | 8.9 (#7) | 7.2 (#30) |
| API access | Yes | Yes |
| Free plan | No | No |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
eDesk
- Essential$39 a month
- Growth$89 a month
- Professional$119 a month
- EnterprisePrice not published
In their own words
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is offered as cloud software or through private deployment, including on-premise, VPC, regional cloud, and sovereign cloud options. A unified inbox combines email, chat, voice, social, and internal conversations. Workflows automate routine tasks, route requests, assign work, and trigger escalations. The platform includes a customizable multilingual knowledge base, SLA management, ticket automation, dashboards, custom reports, and API access. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention while agents decide what to send. Integrations listed include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier. iOS and Android agent apps support ticket management and replies. Team costs $39 a month per agent with a five-agent minimum; Professional is 59.00 USD with ten agents; Enterprise is 99.00 USD with 25 agents. A 14-day trial is available, but there is no free plan.