Deskpro vs ZorgSocial
Deskpro
deskpro.comZorgSocial
zorgsocial.comSide by side
| Figure | Deskpro | ZorgSocial |
|---|---|---|
| Price from | $39/mo | $59/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Social Media Customer Service Software | 8.9 (#7) | 7.7 (#24) |
| Product | Deskpro is a help desk platform for customer support, IT, HR, and operations teams, offered as cloud or self-hosted/private deployment. | ZorgSocial brings social marketing management and AI content generation together with an app builder and visual AI cowork tools. |
| Security | The Trust Center lists ISO 27001, SOC 2 Type II, PCI DSS, GDPR, and HIPAA among its certifications and regulations. | The integrations FAQ says integrations use OAuth 2.0, are encrypted, and that ZorgSocial is SOC 2 Type II certified and does not store passwords. |
| Support | The cloud pricing page lists Standard Support for Team, Professional Support for Professional, and Enterprise Support for Enterprise. | Essential includes email support, Professional includes priority email and chat, and Enterprise includes dedicated support and a named customer success manager. |
Plans
ZorgSocial
- Essential$59 a month
- Professional$189 a month
- Advanced$289 a month
- EnterprisePriced on request
In their own words
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is offered as cloud software or through private deployment, including on-premise, VPC, regional cloud, and sovereign cloud options. A unified inbox combines email, chat, voice, social, and internal conversations. Workflows automate routine tasks, route requests, assign work, and trigger escalations. The platform includes a customizable multilingual knowledge base, SLA management, ticket automation, dashboards, custom reports, and API access. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention while agents decide what to send. Integrations listed include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier. iOS and Android agent apps support ticket management and replies. Team costs $39 a month per agent with a five-agent minimum; Professional is 59.00 USD with ten agents; Enterprise is 99.00 USD with 25 agents. A 14-day trial is available, but there is no free plan.
ZorgSocial
ZorgSocial has no write-up on Specifiction yet; its figures are above.