DeskTime vs HiveDesk Contact Center WFM
DeskTime
desktime.comHiveDesk Contact Center WFM
hivedesk.comSide by side
| Figure | DeskTime | HiveDesk Contact Center WFM |
|---|---|---|
| Price from | $0.54/mo | $5/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 5 | 3 |
| Spec score · Employee Desktop Monitoring Software | 8.6 (#3) | 9.0 (#2) |
| Spec score · Employee Time Tracking Software | 8.6 (#12) | 9.0 (#4) |
| Founded | 2011 | 2011 |
| Headquarters | Riga, Latvia | Louisville, Kentucky, United States |
| Integrations | Listed integrations include Google Calendar, Outlook, Jira, Asana, Trello, GitLab, Zapier, and the DeskTime API. | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. |
| Monitoring | Features include URL and app tracking, document title tracking, productivity calculations, and screenshots. | HiveDesk offers periodic screenshots and keyboard and mouse activity levels during work sessions, with screenshot frequency configurable by an administrator. |
| Platforms | DeskTime offers desktop apps for Windows, macOS, and Linux, a browser-based web timer, and mobile time tracking for iOS and Android. | HiveDesk lists desktop apps for Windows, macOS, and Linux, an iOS app, a Chrome extension, and a web app. |
| Product | DeskTime describes itself as automatic time tracking and management software for teams. | HiveDesk offers contact center workforce management with agent scheduling, time tracking, schedule adherence, activity monitoring, and real-time dashboards. |
| Security | DeskTime says data is encrypted in transit and at rest, offers two-factor authentication, and aligns practices with ISO 27001 and ISO 27701. | HiveDesk states that data is encrypted at rest with AES-256 and in transit with TLS 1.2+, hosted on AWS, and that the service is GDPR compliant with role-based access controls. |
| Support | DeskTime lists email support and live chat Monday through Friday, 9:00–22:00 EEST; its pricing page includes account management and personalized onboarding for higher tiers. | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. |
Plans
DeskTime
- Pro$6.42 a month
- Premium$9.17 a month
- EnterprisePriced on request
- Pro$6.42 a year
- Premium$9.17 a year
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
In their own words
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.