Desku AI Chatbot Builder vs Echo AI
Desku AI Chatbot Builder
desku.ioEcho AI
echoai.soSide by side
| Figure | Desku AI Chatbot Builder | Echo AI |
|---|---|---|
| Price from | $39/mo | $25/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 8 | 4 |
| Spec score · Chatbot Builders | 9.1 (#10) | 8.8 (#26) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | The integrations page lists Instagram, Messenger, WhatsApp, Telegram, X, Slack, Discord, Stripe, PayPal, Square, Shopify, Google Calendar, Outlook, Calendly, MetaMask, Phantom, Reown, and Zapier. |
| Knowledge-base answers | Yes | Yes |
| Languages | The chatbot product page advertises multilingual support, while G2 lists German, English, French, Spanish and Swedish as supported languages. | Echo AI supports 100+ languages and automatically detects each visitor's language. |
| Privacy | Desku's privacy policy says it does not sell personal data and references GDPR and CCPA/CPRA rights, but its legal entity field remains an unfilled placeholder. | Echo AI says conversations are not used to train external models and account deletion removes Echos, conversations, documents, contacts, and integration tokens. |
| Product | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. | Echo AI is a no-code platform for building an autonomous AI agent trained on a user's knowledge, tone, and catalog. |
| Paid from | 39 | 25 |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | Business includes priority support, Enterprise includes dedicated support, and security inquiries can be sent to [email protected]. |
| Visual flow builder | Yes | No |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.