Desku AI Chatbot Builder vs JennyBot
Desku AI Chatbot Builder
desku.ioJennyBot
getjenny.comSide by side
| Figure | Desku AI Chatbot Builder | JennyBot |
|---|---|---|
| Price from | $39/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 8 | 3 |
| Spec score · Chatbot Builders | 9.1 (#10) | 6.9 (#243) |
| AI bot generation | Yes | Yes |
| Analytics | The builder includes conversation analytics for tracking chatbot performance and accuracy. | Analytics include automation rates, agent transfers, feedback scores and frequent customer questions. |
| Deployment channels | multichannel | multichannel |
| Headquarters | Wilmington, Delaware, United States | Helsinki, Finland |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | JennyBot can automatically transfer conversations to a human agent when needed. |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | Listed integration partners include Zendesk, giosg, SnapEngage, SAP Contact Center, Lime CRM, Ninchat, Smilee, Messenger and Genesys. |
| Security | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. | The maker says its servers are in the European Union, volumes use AES-256 encryption, and transmissions use SSLv3 with TLS 1.2 and above. |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | All plans include bot-whisperer training and unlimited seats; the maker also says it provides ongoing user and technical support. |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
JennyBot
- EnterprisePriced on request
- EssentialsPriced on request
- PremiumPriced on request
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.