Desku AI Chatbot Builder vs Msgai
Desku AI Chatbot Builder
desku.ioMsgai
msgai.inSide by side
| Figure | Desku AI Chatbot Builder | Msgai |
|---|---|---|
| Price from | $39/mo | ₹899.08/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 3 |
| Spec score · Chatbot Builders | 9.1 (#10) | 8.2 (#102) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | messaging |
| Free plan | Yes | No |
| Headquarters | Wilmington, Delaware, United States | India |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | The integrations documentation lists connections including Razorpay, Stripe, Shopify, Zapier, HubSpot, and Salesforce, plus generic webhooks. |
| Knowledge-base answers | Yes | Yes |
| Privacy | Desku's privacy policy says it does not sell personal data and references GDPR and CCPA/CPRA rights, but its legal entity field remains an unfilled placeholder. | Msgai says customer data is primarily stored on servers in India and that its privacy policy covers India’s DPDP Act and GDPR where applicable. |
| Product | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. | Msgai provides a platform for WhatsApp Business API messaging, Instagram messaging, RCS, and communication automation. |
| Security | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. | The integrations guide recommends webhook signature verification and says integration credentials are stored in ScyllaDB scoped to the user. |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | The support documentation allows users to raise tickets from the dashboard and lists first-response targets from two hours for urgent tickets to 24 hours for low-priority tickets during business hours. |
| Visual flow builder | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.